John Bateson Douglas Hoffman (47 results)
- Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
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£ 4.63
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- Hardcover
Seller: HPB-Red, Dallas, TX, U.S.A.HPB-Red
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£ 3.87
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- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
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£ 7.76
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Condition: Good. 4 Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
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£ 9.05
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Hardcover. Condition: Very Good. 4. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
- Hardcover
Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks
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£ 6.20
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Hardcover. Condition: Very Good. Managing Services Marketing: Text and Readings (The Dryden Press Series in Marketing) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has c…learly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
- Hardcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 5.71
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Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 5.71
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Condition: Good. 4th. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 5.71
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 5.71
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Good. 4th. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 7.03
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Condition: Good. 2nd. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Services Marketing : Concepts, Strategies and Cases
Bateson, John E. G., Hoffman, K. Douglas, Wood, Emma H., Kenyon, Alexandra J.
- Softcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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£ 7.28
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Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Services Marketing : Concepts, Strategies and Cases
Bateson, John E. G., Hoffman, K. Douglas, Wood, Emma H., Kenyon, Alexandra J.
- Softcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
Contact seller5-star sellerCondition: Used - Good
£ 7.28
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Bahamut Media, Reading, United KingdomBahamut Media
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£ 6.20
£ 6.98 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
- Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
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£ 16.33
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Condition: Good. 2nd. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Published by Cengage Learning
- Hardcover
Seller: Academic Book Solutions, Medford, NY, U.S.A.Academic Book Solutions
Contact seller5-star sellerCondition: Used - Very good
£ 10.05
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Add to baskethardcover. Condition: VeryGood. A copy that may have been read, very minimal wear and tear. May have a remainder mark.
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Language: English
Published by South-Western, Div of Thomson Learning, 2011
- Softcover
- International Edition
Seller: READINGON LLC, BOLINGBROOK, IL, U.S.A.READINGON LLC
Contact seller1-star sellerInternational EditionCondition: New
£ 15.47
£ 7.50 shippingShips within U.S.A.Quantity: 3 available
Paperback. Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework…problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book.
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- Softcover
- International Edition
Seller: READINGON LLC, BOLINGBROOK, IL, U.S.A.READINGON LLC
Contact seller1-star sellerInternational EditionCondition: New
£ 15.47
£ 7.50 shippingShips within U.S.A.Quantity: 3 available
Paperback. Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework…problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book.
- Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
Contact seller5-star sellerCondition: Used - Very good
£ 32.40
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Hardcover. Condition: Very Good. 3. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Services Marketing Concepts, Strategies and Cases
K. Douglas Hoffman, John E. G. Bateson, Emma H. Wood, Alexandra K. Kenyon
Language: English
Published by South-Western, Cengage Learning, Andover, 2009
- Softcover
Seller: Biblioteca di Babele, Tarquinia, VT, ItalyBiblioteca di Babele
Contact seller5-star sellerCondition: Used - Good
£ 5.63
£ 35.87 shippingShips from Italy to U.S.A.Quantity: 1 available
Condition: BUONO USATO. INGLESE Coperta illustrata a colori e con lievi irregolarità da fattore tempo ai margini. Buono stato interno, tagli regolari e pagine perfettamente salde alla costa. Libro completamente fruibile, con tabelle, figure ed illustrazioni in nero nel testo, numero pagine 646 (XXII, 624); da segnalare: alcune p…agine con sottolineature e/o segni a matita.
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- Hardcover
Seller: brandnewtexts4sale, Houston, TX, U.S.A.brandnewtexts4sale
Contact seller5-star sellerCondition: New
£ 38.63
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Hardcover. Condition: New. 100% BRAND NEW ORIGINAL US HARDCOVER STUDENT 5th Edition / Mint condition / Never been read / ISBN-13: 9781285429786 / Shipped out in one business day with free tracking. book.
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- Softcover
Seller: FIRENZELIBRI SRL, Reggello, FI, ItalyFIRENZELIBRI SRL
Contact seller5-star sellerCondition: Used - Very good
£ 13.20
£ 15.37 shippingShips from Italy to U.S.A.Quantity: 1 available
Condition: MOLTO BUONO. NOTA:Firma a penna blu al frontespizio. / Milano, Apogeo cm.19x23,5, pp.XVIII-366, brossura con copertina figurata. Collana PerCorsi Aziendali. In questo libro, i due autori fanno il punto sul tema del marketing dei servizi. Il volume è diviso in tre parti e gli argomenti trattati sono: comprendere il con…sumatore di servizi; comprendere la gestione dei servizi; comprendere il fornitore di servizi; l'ambiente fisico, il personale nelle attività dei servizi, strategie di comunicazione, politiche dei prezzi, la soddisfazione dei clienti, la qualità del servizio, il recupero del servizio.
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: New
£ 59.62
£ 1.98 shippingShips within U.S.A.Quantity: Over 20 available
Condition: New.
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- Softcover
Seller: LIBRERIA LEA+, Santiago, RM, ChileLIBRERIA LEA+
Contact seller4-star sellerCondition: New
£ 24.17
£ 27.78 shippingShips from Chile to U.S.A.Quantity: 2 available
Blanda. Condition: New. Dust Jacket Condition: Nuevo. 2. El principal objetivo de los autores es que el estudiante tome conciencia sobre los problemas específicos que hay en todo tipo de servicio al cliente. La manera de exponer los temas permite flexibilidad al profesor para complementar la obra con materiales propios, debido a… que la materia de marketing de servicios es relativamente joven en los planes de estudios. Sin embargo, el nivel de actualización de este texto ubica a los lectores en lo que necesita saber. Características-Introduce términos muy actuales en esta rama del marketing, como SERVQUAL, servucción (del vocablo francés servuction) o servipanorama (del inglés servicescapes). -Incluye 17 casos reales con desarrollo de actividades. -Contiene ejemplos de servicio en los negocios-e. -Presenta una introducción a los servicios-e. -Analiza los avances tecnológicos y las expectativas hacia el nuevo milenio. 960 gr. No Aplica (illustrator). Libro.
- Softcover
Seller: College Campus, Sturgeon Lake, MN, U.S.A.College Campus
Contact seller4-star sellerCondition: Used - Good
£ 65.72
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Condition: Good. Used Item. Does not include New Access Codes , Cd's or one time use items that come when New. This item is Used.
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - As new
£ 70.89
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Condition: As New. Unread book in perfect condition.
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: New
£ 63.78
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Condition: New.
- Softcover
Seller: Textbooks_Source, Columbia, MO, U.S.A.Textbooks_Source
Contact seller5-star sellerCondition: Used - Good
£ 82.27
£ 3.00 shippingShips within U.S.A.Quantity: 9 available
Paperback. Condition: Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: Used - As new
£ 69.11
£ 15.00 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: As New. Unread book in perfect condition.
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- Hardcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - Good
£ 95.87
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Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
