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Bro Uttal (39 results)
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bro uttal
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Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.
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hardcover. Condition: Good. The dust jacket shows normal wear. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations!
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Total Customer Service: The Ultimate Weapon
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. Acceptable dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Total Customer Service: The Ultimate Weapon
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Total Customer Service : The Ultimate Weapon - A Six-Point Plan for Giving Your Company the Competitive Edge in the 1990's
Language: English
Published by HarperCollins Publishers, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Total Customer Service : The Ultimate Weapon - A Six-Point Plan for Giving Your Company the Competitive Edge in the 1990's
Language: English
Published by HarperCollins Publishers, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Total Customer Service: The Ultimate Weapon
Seller: Book Lover's Warehouse, Johnson City, TN, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. FAST SHIPPING & FREE TRACKING! 100% Money Back Guarantee. Pencil underlining on a few poages. There is very little shelf wear.
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hardcover. Condition: Good. 100% Satisfaction Guaranteed.
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Total Customer Service: The Ultimate Weapon A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
Language: English
Published by HarperCollins Publishers, Scranton, Pennsylvania, U.S.A., 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
First Edition
Hard Cover. Condition: Good. Dust Jacket Condition: Good. First Printing. Non-price clipped dj is scuffed with edgewear and chipping, private library stickers on spine and front wrap. Private library sticker on fep. Card pocket on beb. Pages are clean & text is free from markings. All pages are secure in binding. Size: 8vo - over 7¾" - 9¾" tall. Ex Library.
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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Total Customer Service : The Ultimate Weapon - A Six-Point Plan for Giving Your Company the Competitive Edge in the 1990's
Language: English
Published by HarperCollins Publishers, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover.
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Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
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Total Customer Service The Ultimate Weapon
Language: English
Published by Perennial (Harpercollins), 1990
ISBN 10: 0060920092 ISBN 13: 9780060920098
Seller: Hammonds Antiques & Books, St. Louis, MO, U.S.A.
Seller rating 3 out of 5 stars
Paperback. Condition: Very Good. Dust Jacket Condition: No Dust Jacket. 0.65 x 8.02 x 5.29 Inches; 256 pages; Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge? Devise a service strategy? Get top managers to behave like customer service fanatics? Concentrate on motivating and training employees? Design products and services that make good customer service possible? Invest in service infrastructure? Monitor achievement of customer service goals.
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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
Language: English
Published by Harpercollins 01/09/1989, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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Cloth. Condition: Very Good. Dust Jacket Condition: Good. (1989), 227pp, black cloth, minor soiling to cover, slight edgewear to dj, slight fading to edge of dj.
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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
Language: English
Published by Harpercollins 01/09/1989, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Total Customer Service: The Ultimate Weapon
Seller: Simply Read Books, Boat Of Garten, United Kingdom
Seller rating 4 out of 5 stars
First Edition
Paperback. Condition: Very Good. No Jacket. 1st Edition Thus. 1990 HarperCollins first thus edition paperback; very good, appears unread, university stamp inside front cover; UK dealer, immediate dispatch.
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Condition: Muy bueno. : Este libro, escrito por William H. Davidow y Bro Uttal, ofrece un plan de seis puntos para dar a su empresa una superioridad competitiva en la década de los 90. Se centra en la organización de mercados, el marketing, las ventas y la distribución, proporcionando una guía completa para la gestión e innovación en el servicio al cliente. El libro incluye índices y está encuadernado en tapa dura con sobrecubierta ilustrada. EAN: 9788401361234 Tipo: Libros Categoría: Negocios y Economía Título: El servicio integral a los clientes Autor: William H. Davidow| Bro Uttal Editorial: Plaza-Janés Idioma: es-ES Páginas: 274 Formato: tapa dura.
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Paperback. Condition: Good. 256 pages. Cover wornDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service.
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Total Customer Service: The Ultimate Weapon
Published by Harper, New York, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Seller: Between the Covers-Rare Books, Inc. ABAA, Gloucester City, NJ, U.S.A.
Association Member: ABAA ESA ILAB IOBA
Seller rating 5 out of 5 stars
First Edition
Hardcover. Condition: Good. Dust Jacket Condition: Good. First edition. Good in good dust jacket. Remainder mark. Corners slightly rubbed. Edges of spine bumped. Shelf rubbing to dust jacket. Pages clean. Small tears on edges of dust jacket spine.
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Service Total
Seller: Antiquariat Armebooks, Frankfurt am Main, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Sehr gut. 302 Seiten Heyne - 1. Auf. 1998 : Davidow - tb KL-426K-ZZZ3 Sprache: Deutsch Gewicht in Gramm: 259.
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Paperback. Condition: Collectible-Very Good. A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals.
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Service total : mit perfektem Dienst am Kunden die Konkurrenz schlagen. Aus dem Engl. von Sonja Binder, Campus-Manager-Magazin.
Language: German
Published by Frankfurt/Main ; New York : Campus-Verl., 1991
ISBN 10: 3593344424 ISBN 13: 9783593344423
Seller: Kepler-Buchversand Huong Bach, Weil der Stadt, Germany
Seller rating 4 out of 5 stars
Gr.-8°, Pp. Condition: Gut. 243 S. Total customer service. Gebraucht: SU. leicht berieben, Innendeckel mit Eigentümer Aufkleber, ansonsten guter Zustand. Aus dem Inhalt: Die Servicekrise / Die Wettbewerbswaffe Nr. 1 / die Voraussetzungen schaffen. Strategie / Den Worten folgen Taten: Führung / Erfolg steht auf dem Spiel: Personalpolitik / Service durch Gestaltung / Das Rückgrat des Service: die Infrastruktur / Auf dem laufenden bleiben: Meßsysteme und Erfolgskontrolle / Auf dem Weg zum erfolgreichen Service. Sprache: Deutsch Gewicht in Gramm: 482.
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Service total : mit perfektem Dienst am Kunden die Konkurrenz schlagen. William H. Davidow ; Bro Uttal. Aus dem Engl. von Sonja Binder, Campus-Manager-Magazin
Language: German
Published by Frankfurt/Main ; New York : Campus-Verl., 1992
ISBN 10: 3593344424 ISBN 13: 9783593344423
Seller: Kirjat Literatur- & Dienstleistungsgesellschaft mbH, Beucha, Germany
Seller rating 5 out of 5 stars
Pp. Condition: Gut. 2. Aufl. 243 S. ; 24 cm Gut erhaltenes Exemplar mit leichten Gebrauchsspuren. R08-6 Sprache: Deutsch Gewicht in Gramm: 501.
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Encuadernación de tapa dura. Condition: Bien. Dust Jacket Condition: Bien. R42354. Plaza & Janés - 274pp Un plan de seis puntos para dar a su empresa la superioridad competitiva en la década de los 90. CS.
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Total Customer Service : The Ultimate Weapon - A Six-Point Plan for Giving Your Company the Competitive Edge in the 1990's
Language: English
Published by HarperTrade, New York, NY, U.S.A., 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
Seller: "Pursuit of Happiness" Books, Oakland, CA, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: Very Good. Publisher: Harper & Row, Publishers, 1989, V.Good, HB, ISBN: 0-06-016180-9. Book.
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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
Language: English
Published by HarperCollins Publishers, 1989
ISBN 10: 0060161809 ISBN 13: 9780060161804
hardcover. Condition: New. In shrink wrap. Looks like an interesting title!
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Il Servizio totale al Cliente - L'arma segreta - Un piano in sei punti per essere competitivi negli anni '90
Language: Italian
Published by Franco Angeli, Milano, 1994
ISBN 10: 8820484307 ISBN 13: 9788820484309
Seller: Studio Bibliografico di M.B., Treviso, TV, Italy
Seller rating 5 out of 5 stars
brossura. Condition: in ottime condizioni. seconda edizione. Franco Angeli, 1994. Spedizioni tracciabili con raccomandata entro 24 ore dall'ordine. Soft cover in good conditions, no inscriptions or markings inside. Worldwide delivery.
