Total Customer Service - The Ultimate Weapon

William Davidow and Bro Uttal

ISBN 10: 0060920092 / ISBN 13: 9780060920098

Published by HarperPerennial, 1989

Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL1650411

Synopsis:

Customer Service: The Competitive Weapon for the 1990s

Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.

The Six-Point Plan for Gaining the Competitive Edge

• Devise a service strategy

• Get top managers to behave like customer service fanatics

• Concentrate on motivating and training employees

• Design products and services that make good customer service possible

• Invest in service infrastructure

• Monitor achievement of customer service goals

Product Description: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

Bibliographic Details

Title: Total Customer Service - The Ultimate Weapon
Publisher: HarperPerennial
Publication Date: 1989
Binding: Paperback
Condition: Used; Good