Total Customer Service - The Ultimate Weapon
William Davidow and Bro Uttal
ISBN 10: 0060920092 ISBN 13: 9780060920098
Published by HarperPerennial, 1989
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About this Item
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Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL1650411
Synopsis:
Customer Service: The Competitive Weapon for the 1990s
Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.The Six-Point Plan for Gaining the Competitive Edge
- • Devise a service strategy
- • Get top managers to behave like customer service fanatics
- • Concentrate on motivating and training employees
- • Design products and services that make good customer service possible
- • Invest in service infrastructure
- • Monitor achievement of customer service goals
Product Description: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Bibliographic Details
Title: Total Customer Service - The Ultimate Weapon
Publisher: HarperPerennial
Publication Date: 1989
Binding: Paperback
Condition: Used; Good
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Total Customer Service: The Ultimate Weapon
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,250grams, ISBN:9780060920098. Seller Inventory # 8829258
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Total Customer Service. The ultimate Weapon
Published by
Harper Perennial, 1989
ISBN 10: 0060920092
ISBN 13: 9780060920098
Used
Encuadernación de tapa blanda
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Encuadernación de tapa blanda. Condition: Bien. X2410F02309. 236 g. 230 pp. Rústica. Estado, bien. Servicio total al cliente, la última arma. English. Seller Inventory # X2410F02309
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
Published by
Harper Perennial November 1990, 1990
ISBN 10: 0060920092
ISBN 13: 9780060920098
Used
Trade Paperback
First Edition
Seller: Colorado's Used Book Store, Englewood, CO, U.S.A.
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Trade Paperback. Condition: Good. First Edition. Creases to the spine with light edge and cover wear. Pages solid with red ink underlining throughout and red ink inscription on inside cover page. All Orders Shipped With Tracking And Delivery Confirmation Numbers. Seller Inventory # 451369
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Paperback. Condition: Good. 256 pages. Cover wornDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service. Seller Inventory # 1554ae
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