Total Customer Service - The Ultimate Weapon
William Davidow and Bro Uttal
ISBN 10: 0060920092 ISBN 13: 9780060920098
Published by HarperPerennial, 1989
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Paperback
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About this Item
Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL1650411
Synopsis:
Customer Service: The Competitive Weapon for the 1990s
Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.The Six-Point Plan for Gaining the Competitive Edge
- • Devise a service strategy
- • Get top managers to behave like customer service fanatics
- • Concentrate on motivating and training employees
- • Design products and services that make good customer service possible
- • Invest in service infrastructure
- • Monitor achievement of customer service goals
Product Description: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Bibliographic Details
Title: Total Customer Service - The Ultimate Weapon
Publisher: HarperPerennial
Publication Date: 1989
Binding: Paperback
Condition: Used; Good
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Total Customer Service. The ultimate Weapon
Published by
Harper Perennial, 1989
ISBN 10: 0060920092
ISBN 13: 9780060920098
Used
Encuadernación de tapa blanda
Seller: Librería Diálogo, Ciempozuelos, Madrid, M, Spain
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Encuadernación de tapa blanda. Condition: Bien. X2410F02309. 236 g. 230 pp. Rústica. Estado, bien. Servicio total al cliente, la última arma. English. Seller Inventory # X2410F02309
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Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00085606501
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Seller Inventory # 00094874738