Aiming to give the competitive edge in the Nineties and beyond, this book offers advice to sales managers on how to provide outstanding customer service. Based on the experience of the successful and the unsuccessful, the authors outline a six-point plan for securing a competitive advantage.
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Book Description Harper Perennial. PAPERBACK. Book Condition: New. 0060920092 . Bookseller Inventory # CUD2896VDIF061416H0047P
Book Description Harper Perennial, 1990. Paperback. Book Condition: New. Paperback. Bookseller Inventory # mon0000019610
Book Description Paperback. Book Condition: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Bookseller Inventory # 0060920092BNA
Book Description Harper Perennial, 1990. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals. Bookseller Inventory # ABE_book_new_0060920092
Book Description Harper Perennial, 1990. Paperback. Book Condition: New. book. Bookseller Inventory # 0060920092
Book Description Harper Perennial. PAPERBACK. Book Condition: New. 0060920092 We guarantee all of our items - customer service and satisfaction are our top priorities. Please allow 4 - 14 business days for Standard shipping, within the US. Bookseller Inventory # TM-0060920092
Book Description Harper Perennial, 1990. Paperback. Book Condition: New. Bookseller Inventory # P110060920092