Total Customer Service: The Ultimate Weapon

Davidow, William H.; Uttal, Bro

ISBN 10: 0060920092 ISBN 13: 9780060920098

Published by Harpercollins, 1990

Language: English

Condition: Used - Very good Soft cover

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Used - Soft cover

Condition: Used - Very good

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1990 HarperCollins first thus edition paperback; very good, appears unread, university stamp inside front cover; UK dealer, immediate dispatch.

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Bibliographic Details

Title

Total Customer Service: The Ultimate Weapon

Publisher

Harpercollins

Publication Date

1990

Language

English

ISBN 10

0060920092

ISBN 13

9780060920098

Binding

Paperback

Edition

1st Edition Thus.

Condition

Very Good

Dust Jacket Condition

No Jacket

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About this title

Synopsis

A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

Product Description

Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

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