First edition. Good in good dust jacket. Remainder mark. Corners slightly rubbed. Edges of spine bumped. Shelf rubbing to dust jacket. Pages clean. Small tears on edges of dust jacket spine.

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Bibliographic Details

Title

Total Customer Service: The Ultimate Weapon

Publisher

Harper, New York

Publication Date

1989

ISBN 10

0060161809

ISBN 13

9780060161804

Binding

Hardcover

Edition

1st Edition

Condition

Good

Dust Jacket Condition

Good

Seller catalogs

About this title

Synopsis

A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

Synopsis

Aiming to give the competitive edge in the Nineties and beyond, this book offers advice to sales managers on how to provide outstanding customer service. Based on the experience of the successful and the unsuccessful, the authors outline a six-point plan for securing a competitive advantage.

"About this title" may belong to another edition of this title.

Store Description

Between the Covers is located in a converted 1915 brick school building. You can find us at bookfairs, or subscribe to our catalog mailing list. Samples available upon request. We also provide an elist, please subscribe on our website www.betweenthecovers.com.

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Seller's business information

Between the Covers-Rare Books, Inc. ABAA
112 Nicholson Road, Gloucester City, NJ, 08030, U.S.A.

Sale & Shipping Terms

Terms of Sale

All books are first editions unless otherwise noted. New Jersey residents will be asked for 7% sales tax. All items guaranteed, all items subject to prior sale. Members ABAA, ILAB.
112 Nicholson Road, Gloucester City, New Jersey 08030
books@betweenthecovers.com
Telephone 856-456-8008

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Shipping rates from U.S.A. to United Kingdom
Order quantity	14 to 60 business days	14 to 60 business days
First item	� 33.15	� 33.15

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