Total Customer Service The Ultimate Weapon
Davidow, William H. & Bro Uttal
Language: English
Published by Perennial (Harpercollins), 1990
- Softcover
- Used
Seller: Hammonds Antiques & Books, St. Louis, MO, U.S.A.Hammonds Antiques & Books
AbeBooks seller since September 26, 1996
Condition: Used - Very good
£ 9.55
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- Title
- Total Customer Service The Ultimate Weapon
- Author
- Davidow, William H. & Bro Uttal
- Publisher
- Perennial (Harpercollins)
- Publication year
- 1990
- Condition
- Very Good
- Dust jacket
- No Dust Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0060920092
- ISBN 13
- 9780060920098
Customer Service: The Competitive Weapon for the 1990s
Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.The Six-Point Plan for Gaining the Competitive Edge
- • Devise a service strategy
- • Get top managers to behave like customer service fanatics
- • Concentrate on motivating and training employees
- • Design products and services that make good customer service possible
- • Invest in service infrastructure
- • Monitor achievement of customer service goals
"Synopsis" may belong to another edition of this title.
Product Description
"About the title" may belong to another edition of this title.
Hammonds Antiques & Books
St. Louis, MO, U.S.A.
AbeBooks seller since September 26, 1996
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