Total Customer Service - The Ultimate Weapon
William Davidow and Bro Uttal
ISBN 10: 0060920092 ISBN 13: 9780060920098
Published by HarperPerennial, 1989
Used
Paperback
From
Reuseabook, Gloucester, GLOS, United Kingdom
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About this Item
Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL10335678
Synopsis:
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
Product Description: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
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Bibliographic Details
Title: Total Customer Service - The Ultimate Weapon
Publisher: HarperPerennial
Publication Date: 1989
Binding: Paperback
Condition: Used; Very Good