Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Jenson Books Inc, Logan, UT, U.S.A.
paperback. Condition: VeryGood. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.2.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.2.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Seattle Goodwill, Seattle, WA, U.S.A.
Condition: Good. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission!.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. Revised ed. Most business enterprises entering the twenty-first century are searching for breakthroughs in achieving-and sustaining-profitable growth. But in this quest, many companies find themselves focusing on only half of the equation, relentlessly improving their own products and processes, or attempting to please customers at any cost-without a strategy for linking the organizations capabilities and goals with the real needs of its customers. In Delivering Profitable Value, Michael Lanning draws from over twenty-five years experience and groundbreaking thinking to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers.After clearly describing the philosophy of and framework for delivering profitable value, the book presents a comprehensive and practical methodology for its application, illustrated through the successes and failures of such companies as Hewlett-Packard, Glaxo-Wellcome, Southwest Airlines, Chevron, Sony Microsoft, Kodak, Weyerhaeuser, and Proctor & Gamble. Adopting the DPV approach will result in subtle, but profound, changes in the way managers define their businesses, establish success criteria, explore new markets, study and interact with customers, analyze competition, deploy resources, and develop processes and functions.Managers who employ the principles and tools outlined in Delivering Profitable Value will help their organizations:Stop making and selling products and services and start delivering deeply understood and carefully chosen customer experiencesAbandon the internally driven and customer-compelled mindsets and adopt the paradigm of superior value deliveryAvoid the temptation to focus on the most immediate and easily attracted customers and commit to delivering superior value to the most profitable customersGive up on confusing, unactionable market segmentation and learn to identify the best strategic options in the relevant marketsCease listening to customers and master the process of becoming the customerAt its core, Delivering Profitable Value is about the creative relationship between an organization and its customers. Michael Lannings landmark book provides a tested method for establishing and nurturing those relationships, and capturing the profitable growth that results.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Textbooks_Source, Columbia, MO, U.S.A.
paperback. Condition: Good. Revised ed. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Read&Dream, SAINT LOUIS, MO, U.S.A.
Condition: New. Safe and Secure Mailer. No Hassle Return.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Poverty Hill Books, Mt. Prospect, IL, U.S.A.
paperback. Condition: New. BRAND NEW, Perfect Shape, No Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!.
Published by Basic Books, 1998
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Anybook.com, Lincoln, United Kingdom
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition.
Published by Basic Books, 1998
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Anybook.com, Lincoln, United Kingdom
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition.
Published by Basic Books, 1998
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Anybook.com, Lincoln, United Kingdom
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: New. Revised ed. Most business enterprises entering the twenty-first century are searching for breakthroughs in achieving-and sustaining-profitable growth. But in this quest, many companies find themselves focusing on only half of the equation, relentlessly improving their own products and processes, or attempting to please customers at any cost-without a strategy for linking the organizations capabilities and goals with the real needs of its customers. In Delivering Profitable Value, Michael Lanning draws from over twenty-five years experience and groundbreaking thinking to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers.After clearly describing the philosophy of and framework for delivering profitable value, the book presents a comprehensive and practical methodology for its application, illustrated through the successes and failures of such companies as Hewlett-Packard, Glaxo-Wellcome, Southwest Airlines, Chevron, Sony Microsoft, Kodak, Weyerhaeuser, and Proctor & Gamble. Adopting the DPV approach will result in subtle, but profound, changes in the way managers define their businesses, establish success criteria, explore new markets, study and interact with customers, analyze competition, deploy resources, and develop processes and functions.Managers who employ the principles and tools outlined in Delivering Profitable Value will help their organizations:Stop making and selling products and services and start delivering deeply understood and carefully chosen customer experiencesAbandon the internally driven and customer-compelled mindsets and adopt the paradigm of superior value deliveryAvoid the temptation to focus on the most immediate and easily attracted customers and commit to delivering superior value to the most profitable customersGive up on confusing, unactionable market segmentation and learn to identify the best strategic options in the relevant marketsCease listening to customers and master the process of becoming the customerAt its core, Delivering Profitable Value is about the creative relationship between an organization and its customers. Michael Lannings landmark book provides a tested method for establishing and nurturing those relationships, and capturing the profitable growth that results.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Paperback. Condition: new. Brand New Copy.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GoldenDragon, Houston, TX, U.S.A.
Paperback. Condition: new. Buy for Great customer experience.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Wizard Books, Long Beach, CA, U.S.A.
Paperback. Condition: new. New.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Paperback. Condition: new. New. Fast Shipping and good customer service.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GoldBooks, Denver, CO, U.S.A.
Paperback. Condition: new. New Copy. Customer Service Guaranteed.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Published by Basic Books 1/1/2000, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Paperback or Softback. Condition: New. Delivering Profitable Value 1.13. Book.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: California Books, Miami, FL, U.S.A.
Condition: New.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: As New. Unread book in perfect condition.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: New.
Published by Basic Books, 2000
ISBN 10: 0738201626 ISBN 13: 9780738201627
Seller: Bookbot, Prague, Czech Republic
Condition: Fine.