Whybrow Alison (109 results)

Paperback. Condition: Very Good. In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization s values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience. The 31 Practices method weaves together principles and practices from psychology, sociology, philosophy, neuroscience, leadership and business to significantly enhance customer and employee satisfaction and loyalty. It has been successfully adopted by large and small companies, across sectors from around the world. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Very Good. Dust Jacket Condition: 30477184. 1781550920. 6/15/2026 7:15:20 PM.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 5-6 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Paperback. Condition: New. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. …

Paperback. Condition: New. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. …

Condition: New. pp. 336.

Condition: New. pp. 336.

Condition: New. pp. 336.

Condition: New. pp. 336.

Paperback. Condition: Brand New. reprint edition. 336 pages. 9.00x6.00x1.02 inches. In Stock.

paperback. Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condition: New. pp. 336.

Paperback. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: New.

Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. xvii, 211 pp. : color illustrations ; 27 cm. ; OCLC: 41404550 ; ISBN: 0521663016 (hardcover); UPC: 9780521663014; LCCN: 99-30134 ; LC: QE714.7; Dewey: 560/.92/2 ; Contents: Across Tibet by jeep, pony and foot / Andrew Smith -- Fishing and some dinosaurs in the Sahara / Alison Longbottom and Angela Milner -- Digging the rock / Chris Stringer -- Summer in Latvia / Per Erik Ahlberg -- Brains in Abu Dhabi's desert / Peter J. Whybrow -- Thomas Hardy, Driver ants and some West African fossils / Steve Culver -- Two passages to India / Paul D. Taylor -- Digging for dragons in China / Angela Milner -- Close encounters in Pakistan / Peter J. Whybrow -- Day of a thousand fossils / Peter Andrews -- Arabia felix: Fossilised fruits and the price of frogs / Peter Whybrow. ;"Travels with the Fossil Hunters tells twelve stories of expeditions to remote parts of the world in search of diverse fossils such as dinosaurs and human ancestors. Palaeontologists relate the problems and curiosities they encounter whilst working in extreme conditions, from the deserts of the Sahara and Yemen to the frozen wastes of Antarctica, from the mountains of India to the forests of Latvia. They tell us what field expeditions are really like: dodging bullets in West Africa or rabid dogs in Pakistan, surviving yak-butter tea in Tibet or raw fish in China. Along the way they also describe the palaeontology and geology of the countries they visit and the scientific reasons for their expeditions. Copiously illustrated with spectacular colour photographs and with a foreword from David Attenborough and an introduction from Richard Fortey, this fascinating book will appeal to anyone interested in travelling and fossils, amateurs and professionals alike." ; blue cloth with silver lettering in color photographic dustjacket ; scuffing to back ep, else VG/VG. Book. …

Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. xvii, 211 pp. : color illustrations ; 27 cm. ; OCLC: 41404550 ; ISBN: 0521663016 (hardcover); UPC: 9780521663014; LCCN: 99-30134 ; LC: QE714.7; Dewey: 560/.92/2 ; Contents: Across Tibet by jeep, pony and foot / Andrew Smith -- Fishing and some dinos aurs in the Sahara / Alison Longbottom and Angela Milner -- Digging the rock / Chris Stringer -- Summer in Latvia / Per Erik Ahlberg -- Brains in Abu Dhabi's desert / Peter J. Whybrow -- Thomas Hardy, Driver ants and some West African fossils / Stev e Culver -- Two passages to India / Paul D. Taylor -- Digging for dragons in China / Angela Milner -- Close encounters in Pakistan / Peter J. Whybrow -- Day of a thousand fossils / Peter Andrews -- Arabia felix: Fossilised fruits and the price of fr ogs / Peter Whybrow. ;"Travels with the Fossil Hunters tells twelve stories of expeditions to remote parts of the world in search of diverse fossils such as dinosaurs and human ancestors. Palaeontologists relate the problems and curiosities they enc ounter whilst working in extreme conditions, from the deserts of the Sahara and Yemen to the frozen wastes of Antarctica, from the mountains of India to the forests of Latvia. They tell us what field expeditions are really like: dodging bullets in W est Africa or rabid dogs in Pakistan, surviving yak-butter tea in Tibet or raw fish in China. Along the way they also describe the palaeontology and geology of the countries they visit and the scientific reasons for their expeditions. Copiously illu strated with spectacular colour photographs and with a foreword from David Attenborough and an introduction from Richard Fortey, this fascinating book will appeal to anyone interested in travelling and fossils, amateurs and professionals alike." ; blue cloth with silver lettering in color photographic dustjacket ; VG/VG. Book. …

Paperback. Condition: New. This book takes you on a seven-day journey with your guides: 60 coaches and thought-leaders from around the world. Through storytelling, poetry and other creative approaches, readers can follow this programme alone or with others and take a practical and empowering look at the impact of the climate emergency on their practice and how they might respond. Ecological and Climate-Conscious Coaching: a Companion Guide to Evolving Coaching Practice describes methods for adapting your practice while making a livelihood, reframing your work with urgency and action through exploration of the five-stage 'Eco-phase' cycle, moving from 'Eco Curious', 'Eco-Informed', 'Eco-Aware', to 'Eco-Engaged' and 'Eco Active'. Designed to encourage discussion, raise awareness and increase confidence about stepping into a leadership role, the book explores the difference that coaching can make in the world as a result of greater eco-awareness and systemic understanding.Featuring powerful stories from around the world, and with a treasure trove of resources and practical tools and methods, supported by reflective and practical exercises, this book will be an inspiring read not only for those involved in coaching, supervision, mentoring and leadership development, but also for leaders.…

Condition: New.

Condition: New.

Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.

Paperback. Condition: New. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. …

Condition: New. 1st edition NO-PA16APR2015-KAP.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: Very Good. The Handbook of Coaching Psychology: A Guide for Practitioners provides a clear and extensive guide to the theory, research and practice of coaching psychology. In this new and expanded edition, an international selection of leading coaching psychologists and coaches outlines recent developments from a broad spectrum of areas. Part One examines perspectives and research in coaching psychology, looking at both the past and the present as well as assessing future directions. Part Two presents a range of approaches to coaching psychology, including behavioural and cognitive behavioural, humanistic, existential, being-focused, constructive and systemic approaches. Part Three covers application, context and sustainability, focusing on themes including individual transitions in life and work, and complexity and system-level interventions. Finally, Part Four explores a range of topics within the professional and ethical practice of coaching psychology. The book also includes several appendices outlining the key professional bodies, publications, research centres and societies in coaching psychology, making this an indispensable resource. Unique in its scope, this key text will be essential reading for coaching psychologists and coaches, academics and students of coaching psychology, coaching and mentoring and business psychology. It will be an important text for anyone seeking to understand the psychology underpinning their coaching practice, including human resource, learning and development and management professionals, and executives in a coaching role. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Condition: New. How companies can improve customer service and enhance brand loyalty through their employees.&Uumlber den AutorrnrnAlan Williams is the managing director of Servicebrand Global, a consultancy that specializes in customer service.