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Synopsis
In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization s values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience. The 31 Practices method weaves together principles and practices from psychology, sociology, philosophy, neuroscience, leadership and business to significantly enhance customer and employee satisfaction and loyalty. It has been successfully adopted by large and small companies, across sectors from around the world
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About the Author
Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specialises in customer service. Alison Whybrow is an award-winning Chartered and Registered Psychologist.
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
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Hardcover. Condition: Very Good. The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781907794353
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
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LID Publishing, United Kingdom, London, 2016
ISBN 10: 1907794352
ISBN 13: 9781907794353
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Paperback. Condition: Very Good. In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization s values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience. The 31 Practices method weaves together principles and practices from psychology, sociology, philosophy, neuroscience, leadership and business to significantly enhance customer and employee satisfaction and loyalty. It has been successfully adopted by large and small companies, across sectors from around the world. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR005587387
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
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hardcover. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev4510107589
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The 31 Practices: Release the power of your organization VALUES every day
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LID Publishing 26/09/2013, 2013
ISBN 10: 1907794352
ISBN 13: 9781907794353
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Hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781907794353
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The 31 Practices: Release the Power of Your Organization's Values Every Day
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Hardcover. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # 52L26_21_1907794352