Van Hove Suzanne (19 results)

Softcover. Condition: Fine. Leichte Kratzer / Abnutzungen / Druckstellen; Leichte Gebrauchsspuren; Leichte Verformung / umgeknickte Seiten; Leichte Verschmutzung / Farbtonveranderung. VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture - and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value.…

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Paperback. Condition: New. Second. Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 - the international standard for ITSM - but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take.Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management - The Five Anchor Approach provides that guidance.Product overviewCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.It now features a short chapter on applying the 'five anchors' approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new 'caselets' (short case studies).Packed with instructive illustrations, helpful tables and the authors' very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC.Better ITSM through integrated best practiceWritten by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management - The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering.Contents1. Why This Book  2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC  3. Addressing VSEs4. The Five Anchors 5. Caselet #1 - Governance 6. Caselet #2 - Resource Optimization 7. Caselet #3 - Risk Management 8. Caselet #4 - Achieve Business Outcomes 9. Caselet #5 - Compliance and Improvement10. Caselet #6 - Strategic Alignment11. Caselet #7 - Security, Compliance and Risk12. Caselet #8 - Value-based Portfolio13. Caselet #9 - Strategy Choice and Market Conditions14. Caselet #10 - Plan and Use ResourcesAppendix A- The Map About the authorsDr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 - the US national mirror of JTC1/SC40, the Special Committee for Service Man.…

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Paperback. Condition: New. Second. Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 - the international standard for ITSM - but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take.Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management - The Five Anchor Approach provides that guidance.Product overviewCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.It now features a short chapter on applying the 'five anchors' approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new 'caselets' (short case studies).Packed with instructive illustrations, helpful tables and the authors' very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC.Better ITSM through integrated best practiceWritten by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management - The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering.Contents1. Why This Book  2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC  3. Addressing VSEs4. The Five Anchors 5. Caselet #1 - Governance 6. Caselet #2 - Resource Optimization 7. Caselet #3 - Risk Management 8. Caselet #4 - Achieve Business Outcomes 9. Caselet #5 - Compliance and Improvement10. Caselet #6 - Strategic Alignment11. Caselet #7 - Security, Compliance and Risk12. Caselet #8 - Value-based Portfolio13. Caselet #9 - Strategy Choice and Market Conditions14. Caselet #10 - Plan and Use ResourcesAppendix A- The Map About the authorsDr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 - the US national mirror of JTC1/SC40, the Special Committee for Service Man.…

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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC.Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.New in the second editionCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.Pragmatic Application of Service Management now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new 'caselets' (short case studies).About the authorsDr Suzanne D. Van Hove is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management.Mark Thomas is the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark's background spans leadership roles from data centre CIO to management to IT consulting.ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.…

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorrnrnDr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also.…

Taschenbuch. Condition: Neu. Pragmatic Application of Service Management | The Five Anchor Approach | Suzanne van Hove (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2016 | ITGP | EAN 9781849288750 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. …