Pragmatic Application of Service Management
Language: English
Published by IT Governance Publishing, GB, 2016
- Softcover
- New
Seller: Rarewaves.com UK, London, United KingdomRarewaves.com UK
AbeBooks seller since June 11, 2025
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Add to basketItem description from seller
Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 - the international standard for ITSM - but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take.Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management - The Five Anchor Approach provides that guidance.Product overviewCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.It now features a short chapter on applying the 'five anchors' approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new 'caselets' (short case studies).Packed with instructive illustrations, helpful tables and the authors' very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC.Better ITSM through integrated best practiceWritten by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management - The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering.Contents1. Why This Book 2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC 3. Addressing VSEs4. The Five Anchors 5. Caselet #1 - Governance 6. Caselet #2 - Resource Optimization 7. Caselet #3 - Risk Management 8. Caselet #4 - Achieve Business Outcomes 9. Caselet #5 - Compliance and Improvement10. Caselet #6 - Strategic Alignment11. Caselet #7 - Security, Compliance and Risk12. Caselet #8 - Value-based Portfolio13. Caselet #9 - Strategy Choice and Market Conditions14. Caselet #10 - Plan and Use ResourcesAppendix A- The Map About the authorsDr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 - the US national mirror of JTC1/SC40, the Special Committee for Service Man.…
Seller Inventory # LU-9781849288750
- Title
- Pragmatic Application of Service Management
- Author
- Suzanne Van Hove, Mark Thomas
- Publisher
- IT Governance Publishing, GB
- Publication year
- 2016
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1849288755
- ISBN 13
- 9781849288750
- Edition
- Second.
- Item weight
- 186 grams
Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC.
Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.
New in the second edition
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
Pragmatic Application of Service Management now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new 'caselets' (short case studies).
About the authorsDr Suzanne D. Van Hove is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management.
Mark Thomas is the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark's background spans leadership roles from data centre CIO to management to IT consulting.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
"Synopsis" may belong to another edition of this title.
About the Author
Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark's background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries. Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he's not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a 'certified' barbeque judge in his spare time.
"About the title" may belong to another edition of this title.
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