Reichheld Fred Rob Markey (20 results)

Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Hardcover. Condition: Good. Nice used book. DJ has some wear on the edges and a tiny tear at the bottom of the spine. Name and number on inside of front cover. A few pages have slight bend on right side. One page has two creases from being folded over.

Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Hardcover. Condition: Good. Hardback with dust jacket in good condition.

Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.…

audioCD. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardcover. Condition: Very Good +. Dust Jacket Condition: Very Good +. Third printing. Inscribed and signed by coauthor Reichheld on the front endpaper: "To J-- / Best wishes, / Fred Reichheld." The book is square and unmarked; bottom corners and spine ends bumped. The dust jacket is not price-clipped (original price $27.95); light edgewear; Brodart protected. Signed by Author(s).…

Hardcover. Condition: Used; Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.…

Hardcover. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.…

Condition: As New. Unread copy in mint condition.

Hardcover. Condition: Near Fine. Dust Jacket Condition: Very Good +. 1st Edition. First printing, full number line. Signed by both coauthors on a Bain & Company bookplate on the front endpaper: "Fred Reichheld / Rob Markey." The book is square and unmarked; corners sharp, tail of spine bumped. The dust jacket is not price-clipped (original price $27.95); uneven fading to the yellow of the front panel; Brodart protected. Signed by Author(s).…

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: New.

Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.…

Hardcover. Condition: Brand New. revised expanded edition. 224 pages. 9.50x6.25x1.00 inches. In Stock.

Condition: As New. Unread book in perfect condition.

Condition: New.

Hardcover. Condition: Brand New. revised expanded edition. 224 pages. 9.50x6.25x1.00 inches. In Stock.

Hardcover. Condition: gut. 2012. Die Neuauflage des Wall-Street Journal-Bestsellers! Würden Sie uns einem Freund empfehlen? Wie wahrscheinlich ist es, dass Sie uns einem Freund oder Kollegen weiterempfehlen? Das ist die ultimative Frage, mit der Sie Kritiker, die Ihren Ruf schädigen können, und Promotoren, die durch positive Mundpropaganda profitables, nachhaltiges Wachstum schaffen, identifizieren. In diesem Buch erklärt Fred Reichheld zusammen mit seinem Kollegen Rob Markey, wie Anwender mit dem sogenannten Net Promoter außergewöhnlich Erfolge erzielen. Sie präsentieren das grundlegende Konzept des Net Promoter und erläutern den Zusammenhang zum Wachstum und nachhaltigen Erfolg Ihres Unternehmens, den Prozess geschlossener Feedbackschleifen sowie neue und anschauliche Geschichten unterschiedlichster Unternehmen, die ihre Performance drastisch steigern konnten. Eine Anleitung für langfristiges Wachstum und eine neue Profitabilität in Unternehmen. Die erweiterte und aktualisierte Auflage des Bestsellers (erste Auflage erschienen im Hanser-Verlag) richtet sich an Unternehmen, die ihre Kunden langfristig binden wollen. Praktisch umsetzbar, erhellend und ansprechend. Autor: Fred Reichheld ist Director Emeritus und Fellow von Bain & Company. Er ist Bestsellerautor von Der Loyalitätseffekt und zahlreichen Artikeln, unter anderem im Harvard Business Review. Rob Markey ist Partner im New Yorker Büro von Bain & Company und leitet die weltweite Praxisgruppe Kundenstrategie und Marketing. In deutscher Sprache. 248 pages. 23,4 x 15,8 x 2 cm.…