The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World [Hardcover] Reichheld, Fred and Markey, Rob
Reichheld, Fred; Markey, Rob [Contributor]
Language: English
Published by Harvard Business Review Press, 2011
- Hardcover
- Used
Seller: Ocean Books, Dacula, GA, U.S.A.Ocean Books
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Nice used book. DJ has some wear on the edges and a tiny tear at the bottom of the spine. Name and number on inside of front cover. A few pages have slight bend on right side. One page has two creases from being folded over.
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- Title
- The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World [Hardcover] Reichheld, Fred and Markey, Rob
- Author
- Reichheld, Fred; Markey, Rob [Contributor]
- Publisher
- Harvard Business Review Press
- Publication year
- 2011
- Condition
- Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1422173356
- ISBN 13
- 9781422173350
- Item weight
- 18 ounces
You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.
In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:
- Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success
- Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
- Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business
Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
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Ocean Books
Dacula, GA, U.S.A.
AbeBooks seller since October 18, 2017
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Ocean Books
GA, U.S.A.
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