Jacques Horovitz (124 results)

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  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East

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    Condition: Used - Very good

    £ 4.35

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: Zoom Books Company, Lynden, WA, U.S.A.Zoom Books Company

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    Condition: Used - Very good

    £ 4.52

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta

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    Condition: Used - As new

    £ 5.90

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    Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas

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    Condition: Used - Very good

    £ 5.90

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    Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta

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    Condition: Used - Good

    £ 5.90

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    Hardcover. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Ft Pr 2000

    0273635778 / 9780273635772

    • Hardcover

    Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas

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    Condition: Used - Very good

    £ 6.31

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    Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Wiley & Sons, Incorporated, John 2005

    0470011467 / 9780470011461

    • Softcover
    • First Edition

    Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd

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    Condition: Used - Good

    £ 4.82

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    Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

  • Language: English

    Published by Wiley 2005

    0470011467 / 9780470011461

    • Softcover

    Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta

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    Condition: Used - Very good

    £ 10.14

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    Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Pearson Education, Limited 1992

    0273034472 / 9780273034476

    • Softcover

    Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd

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    Condition: Used - Good

    £ 5.69

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    Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

  • Language: English

    Published by Financial Times Prentice Hall 1990

    0273032887 / 9780273032885

    • Softcover

    Seller: AwesomeBooks, Wallingford, , United KingdomAwesomeBooks

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    Condition: Used - Very good

    £ 8.63

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    Paperback. Condition: Very Good. How to Win Customers: Using Customer Service for a Competitive Edge This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well m…

  • Language: English

    Published by Ft Pr 2000

    0273635778 / 9780273635772

    • Hardcover

    Seller: HPB-Diamond, Dallas, TX, U.S.A.HPB-Diamond

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    Condition: Used - Very good

    £ 10.44

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    hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

  • Language: English

    Published by Pitman Publishing 1990

    0273032887 / 9780273032885

    • Softcover

    Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd

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    Condition: Used - Good

    £ 9.15

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    Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

  • Language: English

    Published by Financial Times Prentice Hall 29/05/1990 1990

    0273032887 / 9780273032885

    • Softcover

    Seller: Bahamut Media, Reading, , United KingdomBahamut Media

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    Condition: Used - Very good

    £ 8.63

    £ 6.98 shipping 
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    Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

  • Language: French

    Published by intereditions 1994

    2729604707 / 9782729604707

    • Softcover

    Seller: medimops, Berlin, Germanymedimops

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    Condition: Used - Good

    £ 3.42

    £ 8.64 shipping 
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    Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

  • Language: English

    Published by Financial Times/ Prentice Hall 1992

    0273034472 / 9780273034476

    • Softcover

    Seller: Ammareal, Morangis, , FranceAmmareal

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    Condition: Used - Near fine

    £ 4.74

    £ 14.26 shipping 
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    Quantity: 1 available

    Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 1992. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 1992. Ammareal gives back up to 15% of this item's net price to charity organizations.

  • Language: Spanish

    Published by McGraw-Hill Interamericana

    8448101421 / 9788448101428

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - Good

    £ 5.33

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    Condition: Aceptable. : Este libro, escrito por Jacques Horovitz y Michele Jurgens Panak, explora la estrategia de 25 compañías europeas líderes en calidad de servicio. Publicado en 1993 por McGraw-Hill Interamericana, el libro ofrece una visión detallada sobre cómo estas empresas logran la satisfacción total del cliente. Con un…

  • Language: Spanish

    Published by McGraw-Hill Interamericana 1995

    8476155700 / 9788476155707

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - Near fine

    £ 5.33

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    Condition: Muy bueno. : Este libro explora la importancia de la calidad del servicio al cliente en el entorno empresarial actual. Se centra en cómo las empresas pueden mejorar la satisfacción del cliente y, por ende, su viabilidad en un mercado competitivo. El autor, Jacques Horovitz, demuestra cómo la percepción del cliente sob…

  • Language: Spanish

    Published by PEARSON CONSUMO 2000

    8420530190 / 9788420530192

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - Very good

    £ 5.33

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    Condition: Bueno. : Este libro, escrito por Jacques Horovitz, explora los siete secretos fundamentales para ofrecer un servicio al cliente excepcional. Publicado en 2000 por Prentice Hall, el libro ofrece una visión profunda sobre cómo conocer a los clientes, crear valor para ellos y gestionar eficazmente las quejas. Con 146 pág…

  • Language: Spanish

    Published by FisicalBook

    8448101146 / 9788448101145

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - As new

    £ 5.33

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    Condition: Como nuevo. : Este libro de Jacques Horovitz, publicado en 1993, explora en profundidad la calidad del servicio al cliente. Editado por McGraw-Hill dentro de la colección 'Libros de Empresa', el texto analiza estrategias y técnicas para conquistar y fidelizar clientes, ofreciendo una visión integral sobre la importanc…

  • Language: Spanish

    Published by McGraw-Hill Interamericana 1995

    8476155700 / 9788476155707

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - As new

    £ 5.87

    £ 11.22 shipping 
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    Condition: Como nuevo. : Este libro explora la importancia de la calidad del servicio al cliente en el entorno empresarial actual. Se centra en cómo las empresas pueden mejorar la satisfacción del cliente y, por ende, su viabilidad en un mercado competitivo. El autor, Jacques Horovitz, demuestra cómo la percepción del cliente so…

  • Language: Spanish

    Published by PEARSON CONSUMO 2000

    8420530190 / 9788420530192

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - As new

    £ 5.87

    £ 11.22 shipping 
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    Condition: Como nuevo. : Este libro, escrito por Jacques Horovitz, explora los siete secretos fundamentales para ofrecer un servicio al cliente excepcional. Publicado en 2000 por Prentice Hall, el libro ofrece una visión profunda sobre cómo conocer a los clientes, crear valor para ellos y gestionar eficazmente las quejas. Con 14…

  • Language: Spanish

    Published by McGraw-Hill Interamericana

    8448101421 / 9788448101428

    • Softcover

    Seller: Hamelyn, Madrid, M, SpainHamelyn

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    Condition: Used - Very good

    £ 5.87

    £ 11.22 shipping 
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    Quantity: 1 available

    Condition: Bueno. : Este libro, escrito por Jacques Horovitz y Michele Jurgens Panak, explora la estrategia de 25 compañías europeas líderes en calidad de servicio. Publicado en 1993 por McGraw-Hill Interamericana, el libro ofrece una visión detallada sobre cómo estas empresas logran la satisfacción total del cliente. Con un pró…

  • Language: English

    Published by Wiley 2005

    0470011467 / 9780470011461

    • Softcover

    Seller: Equipment for Living, Aliquippa, PA, U.S.A.Equipment for Living

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    Condition: New

    £ 17.66

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    Quantity: 1 available

    Condition: new.

  • Language: English

    Published by Financial Times/ Prentice Hall 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: Sell Books, Elland, YORKS, United KingdomSell Books

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    Condition: Used - Fair

    £ 8.32

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    hardcover. Condition: Acceptable. Please see the condition note after this for details, if this is missing please consider Acceptable to mean poor quality that could include major staining, water damage, writing, missing dustjacket, etc etc. Our books are dispatched from a Yorkshire former cotton mill. We list via barcode/ISBN s…

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: medimops, Berlin, Germanymedimops

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    Condition: Used - Good

    £ 13.39

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    Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

  • Language: English

    Published by Productivity Press, Cambridge, Massachusetts 1990

    091529978X / 9780915299782

    • Hardcover
    • First Edition

    Seller: MW Books, New York, NY, U.S.A.MW Books

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    Condition: Used

    £ 22.41

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    First Edition. A fine copy in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. ; 142 pages; Foreword by Gilbert Trigano. 3 Kg.

  • Language: English

    Published by Ft Pr 2007

    0273708686 / 9780273708681

    • Hardcover

    Seller: medimops, Berlin, Germanymedimops

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    Condition: Used - Very good

    £ 13.67

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    Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

  • Language: Spanish

    Published by McGraw Hill 2000

    8476155700 / 9788476155707

    • Softcover

    Seller: Librería 7 Colores, Madrid, M, SpainLibrería 7 Colores

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    Condition: Used - Fair

    £ 7.12

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    Tapa Blanda. Condition: Con signos de uso.

  • Language: German

    Published by Financial Times Prent./D 2000

    3827270197 / 9783827270191

    • Hardcover

    Seller: medimops, Berlin, Germanymedimops

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    Condition: Used - Very good

    £ 3.72

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    Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

  • Language: French

    Published by Dunod 1994

    2729604707 / 9782729604707

    • Softcover

    Seller: Ammareal, Morangis, , FranceAmmareal

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    Condition: Used - Near fine

    £ 3.12

    £ 14.26 shipping 
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    Quantity: 1 available

    Softcover. Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 1994. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 1994. Ammareal gives back up to 15% of this item's net price to charity orga…