Alex Prior (74 results)

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  • Language: English

    Published by Independently published, 2020

    9798551458661

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  • Language: English

    Published by Troubador, 2023

    1805141406 / 9781805141402

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    Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

  • Language: English

    Published by Troubador, 2023

    1805141406 / 9781805141402

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  • Language: English

    Published by Matador, 2023

    1805141406 / 9781805141402

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    paperback. Condition: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

  • Language: English

    Published by Matador, 2023

    1805141406 / 9781805141402

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    Seller: WeBuyBooks, Rossendale, LANCS, United KingdomWeBuyBooks

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    paperback. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Signed by Author(Unverified).…

  • Language: English

    Published by Matador 20 N, 2023

    1805141406 / 9781805141402

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    Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks

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    Paperback. Condition: Very Good. Spencer Edwards: Emperor of the Galaxy This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

  • Language: English

    Published by Independently published, 2020

    9798551458661

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    Seller: MusicMagpie, Stockport, United KingdomMusicMagpie

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    Condition: Very Good. Dust Jacket Condition: 47287555. 1760919908. 10/20/2025 12:25:08 AM.

  • Language: English

    Published by Matador 02/v /20 N, 2023

    1805141406 / 9781805141402

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    Seller: Bahamut Media, Reading, United KingdomBahamut Media

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    Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

  • Language: English

    Published by Independently published, 2020

    9798551458661

    • Softcover

    Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks

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    Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

  • Language: English

    Published by Independently published, 2020

    9798551458661

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    Seller: Brit Books, Milton Keynes, United KingdomBrit Books

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    Paperback. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.…

  • Language: English

    Published by Independently published, 2020

    9798551458661

    • Softcover

    Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections

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    Condition: New. In English.

  • Language: English

    Published by Matador, 2023

    1805141406 / 9781805141402

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    Seller: Revaluation Books, Exeter, United KingdomRevaluation Books

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    Paperback. Condition: Brand New. 344 pages. 7.80x5.08x0.78 inches. In Stock.

  • Language: English

    Published by Independently published, 2020

    9798551458661

    • Softcover
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    Seller: California Books, Miami, FL, U.S.A.California Books

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  • Language: English

    Published by Independently Published, 2020

    9798551458661

    • Softcover
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    Seller: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US

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    PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Sep 2026, 2026

    9798171501549

    • Softcover

    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - There are two companies that owe you the money.The seller has your money and will not put it right. Perhaps they have stopped answering. Perhaps they have gone under altogether.Before you write it off, answer one question. Did any part of it go on a credit card Section 75 of the Consumer Credit Act 1974 says that where you have a claim against the seller 'in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.'A like claim. The same claim, against a regulated company with a complaints process, that answers to the Financial Ombudsman.This book prints what the law actually says, with the section number attached: - that the £100 and £30,000 limits in section 75(3)(b) attach to 'any single item to which the supplier has attached a cash price', not to the amount you put on the card, so a £200 deposit on a £6,000 kitchen is a £6,000 claim;- that you do not have to chase the seller first, because liability is joint and several, and the requirement to try the supplier belongs to section 75A, which applies above £30,000 and is weaker;- that section 75(4) preserves the protection even where the purchase took you over your credit limit;- that under section 56(2) what the salesman told you was said as the lender's agent, and under section 56(3) any small print saying otherwise is void;- and that the deadline is six years under section 5 of the Limitation Act 1980, not six months.Then it does the work. The eligibility check. The claim letter, written out to copy. The schedule of loss. What to enclose. And a chapter answering each of the standard refusals: go back to the retailer, you didn't pay us enough, the chain is broken, you're out of time.It is honest about the limits. Chargeback is not this: it is a card scheme rule rather than law, it runs in months rather than years, and for a debit card it is the only route there is, which is why it gets a chapter and not a footnote. The chain really can break if you paid an agent or a platform rather than the supplier, and that is the commonest reason a good claim fails. Some refusals are correct, and this book helps you tell which. Above £30,000 there is a genuine gap in the law, and it says so.United Kingdom. The six year period quoted is from the Limitation Act 1980, covering England, Wales and Northern Ireland. Scotland is shorter and no figure is printed for it.Information, not legal or financial advice. Current as of August 2026.…

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Aug 2026, 2026

    9798194959303

    • Softcover

    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - A notice of enforcement has arrived. It is not the end of anything. It is a seven day clock.Regulation 6 of the Taking Control of Goods Regulations 2013 requires seven clear days before an enforcement agent can take control of anything, and Sundays, bank holidays, Good Friday and Christmas Day do not count.Use those days and the fee is £75. Wait until somebody knocks and it is £310.That is the whole argument for opening the letter today, and this book is what to do with the week.It prints what the law actually says, with the provision number attached: - that they cannot force your door for council tax, because force needs a warrant from a court under Schedule 12 paragraph 20(2), and the conditions in regulation 28 are narrow;- that they may not attend before 6am or after 9pm, under regulation 13;- what they cannot take, under regulation 4: tools of the trade up to £1,350, the cooker, the fridge, the washing machine, the beds, one telephone, medical equipment, an assistance dog, a vehicle displaying a disabled person's badge;- that they cannot take control at all where a child or vulnerable person is the only person present, under regulation 10;- and the whole fee table, so you can check your own balance, including the rule that two debts with one firm do not mean two £235 fees.Then it does the work. Getting the council to recall the account, which is the most underused route in this subject. Payment arrangements that hold. Notifying vulnerability so that it counts. The controlled goods agreement you should read before you sign it. And the debts underneath: council tax liability orders, parking penalties and the witness statement route, county court judgments and setting one aside.Every letter you need is written out to copy, along with a script for the door.It is honest about the limits. The fees are lawful and nobody is going to waive them because you are angry. Some readers will lose a vehicle. For some, the answer is not a fight at the door but Breathing Space or a Debt Relief Order, and the book says so.And it takes apart the material circulating online that says council tax is voluntary, or that you should move your belongings to a friend's house. That advice is false, and moving goods deliberately is one of the two things that can let a court authorise forced entry.England and Wales only. Scotland and Northern Ireland have different systems entirely.Information, not legal or financial advice. Current as of August 2026.…

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Aug 2026, 2026

    9798170199686

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    Taschenbuch. Condition: Neu. Neuware.

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Sep 2026, 2026

    9798171731632

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - Somebody has handed you, or posted through your door, a document headed Statutory Demand. It mentions bankruptcy. It gives you three weeks. Before you ring them, and before you pay anything, there are four things worth knowing. It is not a court order: no judge has seen it, no court has approved it, and any creditor can print one. You have 18 days, not 21, because rule 10.4(2) of the Insolvency (England and Wales) Rules 2016 gives you 18 days from the date of service to apply to have it set aside, and the gap between those two numbers is where people are lost. Applying stops them, because section 267(2)(d) of the Insolvency Act 1986 says a bankruptcy petition may be presented only if there is no outstanding application to set aside a statutory demand: while yours is live they cannot petition at all. And under the bankruptcy level in section 267(4), currently £5,000 in the Act, they could not have petitioned anyway.This is the plain-English guide to one piece of paper, and it prints what the Rules actually require with the rule number attached. What the demand must contain under rule 10.1, from the statement of your right to apply and the 18 days, to the named human being you can contact, to the requirement that interest and charges be separately identified with the grounds stated and limited to what had accrued at the date of the demand, to the rule that security must be valued and deducted. How service works under rules 10.2 and 10.3, including the deeming that fixes your deadline and the words that let a court determine otherwise. The four grounds in rule 10.5(5): a counterclaim, set-off or cross demand equal to or exceeding the debt; a debt disputed on grounds that appear substantial; the security ground; and the catch-all that carries every procedural defect. Then the application itself under rule 10.4(3), the witness statement that actually decides it, which court, the hearing, and what happens next.It is honest about the limits. Setting aside a statutory demand kills the demand, not the debt, and that is said in chapter 2 rather than buried at the end. A weak application can be dismissed under rule 10.5(1) without the creditor even being told, the time for complying then runs again under rule 10.5(2), the court must authorise a petition under rule 10.5(8), and costs can follow. There is a chapter written to talk the wrong reader out of applying, and another for the reader who simply owes the money, because a guide that only contains good news is not a guide. There are three worksheets: the service timeline that fixes your deadline, a demand audit that runs rule 10.1 line by line against your own copy, and a grounds sheet. England and Wales. Information, not legal advice. Current as of September 2026.…

  • Language: English

    Published by Independently Published Sep 2026, 2026

    9798173149510

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware.

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    Taschenbuch. Condition: Neu. Neuware.

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    Taschenbuch. Condition: Neu. Neuware.

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Sep 2026, 2026

    9798172763687

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - The word at the top of the page is SUMMONS. You are not being prosecuted.A council tax summons is not a criminal charge. It is a civil complaint made by your council under regulation 34 of the Council Tax (Administration and Enforcement) Regulations 1992, and the regulations themselves remove the power to issue a warrant for your arrest if you do not attend. Almost nobody is told that.At the hearing the magistrates ask two questions and only two: has the sum become payable, and has it been paid. Whether you can afford it is not one of them. That is why turning up to explain your circumstances does not work the way people expect, and it is why the useful work happens on the phone, before the date on the summons.This book is the whole process in plain English, for England and Wales.What the document actually is, and why it looks criminal but is not.The ten real defences, quoted from the regulations, including the fourteen day rule that stops an order being made too early and the six year long stop on the application itself.Regulation 34(5), which ends the application dead if you pay before the hearing.The exemptions and reductions that quietly halve a bill, including the one worth thousands that households caring for a relative with dementia almost never claim.What a liability order actually unlocks: attachment of earnings at three to seventeen per cent of net pay, deductions from benefits, and enforcement fees of £310 a case before anything is sold.Costs, and why the £70 cap everyone quotes applies in Wales and not in England.The six things that must happen before anyone can be sent to prison, and why inability to pay is a complete answer.It also answers, carefully and without sneering, the material sold on this same shelf that tells people they never had to pay. That argument has never once succeeded in an English or Welsh court, and it walks people straight past every exit in this book.Nothing to buy. No firm to hire. Free regulated debt advice named, with what each service can actually do.England and Wales. Wales changed its collection timings on 1 April 2026 and the two countries are kept apart throughout.…

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Sep 2026, 2026

    9798172815454

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - A hundred pounds for filing late. Then ten pounds a day. Then three hundred more, and three hundred more. On a year in which you owed no tax at all.Most people pay, because they assume the penalty is automatic and that only a hospital admission counts as an excuse. Three things are wrong with that, and all three are written down.HMRC has to prove the penalty before your excuse matters at all. The Upper Tribunal put it in terms: the initial burden lies on HMRC, 'a mere assertion of the occurrence of the relevant events in a statement of case is not sufficient', and without evidence the penalty must be cancelled before reasonable excuse is ever reached.The daily penalties are not automatic. Paragraph 4 of Schedule 55 says you are liable 'if (and only if)' HMRC decided a daily penalty should be payable and gave you a notice specifying the date it runs from. That is £900 that has two conditions attached to it.And you do not have to pay while the appeal runs. Paragraph 21(2)(a), in terms.Then there is the test itself. HMRC keeps asking for an 'unexpected or unusual event', or something 'unforeseeable'. In 2018 the Upper Tribunal called that an unsustainable position and said the tribunal may award costs against HMRC for arguing it. The statutory phrase is reasonable excuse, and it is judged by reference to your experience, your knowledge and the situation you were actually in.This book is the whole process, in plain English.Which penalty you have and how each one is calculated.Whether it is properly due: was a notice to file ever given, was it served, was the daily penalty decision made.The four questions the tribunal asks, quoted from the judgment, and how to structure an appeal around them.Ignorance of the requirement, illness, bereavement, mental health, relying on an accountant, not having the money, and the online receipt that is not a receipt.The separate power almost nobody asks for, and why the way you word it decides what a tribunal can do about it later.The section under which HMRC can simply withdraw the notice to file, so that no return was ever required and the whole stack of penalties falls away.And the appeal itself: thirty days, the late appeal route that says HMRC shall agree, the review, and a tribunal that charges no fee and cannot order you to pay HMRC's costs.It is honest. Mrs Perrin lost her own appeal. The case is authority for the law, not a promise about your facts, and the book says which grounds tend to work and which do not.Nothing to buy. No firm to hire. Free tax charities named.…

  • Language: English

    Published by Amazon Digital Services LLC - Kdp Sep 2026, 2026

    9798172810404

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - A claim form is not a judgment. Nothing has been decided, and the only thing that turns this into a judgment is silence.An envelope arrives from a county court business centre about an old credit card, and it looks like the end of something. It is the beginning. No judge has read anything, nothing is on your credit file, and there is a form in the same envelope with about six fields on it that almost nobody fills in.That form is the acknowledgement of service. Filing it takes two minutes, admits nothing, and under rule 15.4 it turns your fourteen days into twenty-eight. Rule 15.5 lets you and the claimant agree twenty-eight days more, with no fee and no judge. So the fortnight you think you have is really up to eight weeks.This book is the whole process in plain English, for England and Wales.How to work out the real deadline, which is not the day the envelope arrived and not the issue date either.What the claimant actually has to prove, and what they had to do before they sued.How to demand the agreement, the default notice, the statement of account and the assignment, using the £1 statutory request and CPR 31.14, and how to read what comes back.The defences that are real, set out with the rule numbers, and the ones sold on forums that are not.Why defending is not the financial risk you fear: on the small claims track the court may not order you to pay the other side's legal costs.And if the debt is yours, how to admit it in the way that costs least, including the regulation that removes a county court judgment from the public register entirely if it is paid within one month of judgment. Not marked satisfied. Removed.It is honest about the odds. Most of these debts are genuinely owed, 'no wet signature' has not worked since 2009, and the leading case on limitation went against the debtor. What this book will not let happen is the outcome being decided by a deadline you missed.Nothing to buy. No firm to hire. Free regulated debt advice named, with what each service can actually do.…

  • Language: English

    Published by Independently Published Sep 2026, 2026

    9798173127327

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    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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  • Language: English

    Published by Independently Published, 2026

    9798171501549

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    Paperback. Condition: new. Paperback. There are two companies that owe you the money.The seller has your money and will not put it right. Perhaps they have stopped answering. Perhaps they have gone under altogether.Before you write it off, answer one question. Did any part of it go on a credit card?Section 75 of the Consumer Credit Act 1974 says that where you have a claim against the seller "in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor."A like claim. The same claim, against a regulated company with a complaints process, that answers to the Financial Ombudsman.This book prints what the law actually says, with the section number attached: that the 100 and 30,000 limits in section 75(3)(b) attach to "any single item to which the supplier has attached a cash price", not to the amount you put on the card, so a 200 deposit on a 6,000 kitchen is a 6,000 claim;that you do not have to chase the seller first, because liability is joint and several, and the requirement to try the supplier belongs to section 75A, which applies above 30,000 and is weaker;that section 75(4) preserves the protection even where the purchase took you over your credit limit;that under section 56(2) what the salesman told you was said as the lender's agent, and under section 56(3) any small print saying otherwise is void;and that the deadline is six years under section 5 of the Limitation Act 1980, not six months.Then it does the work. The eligibility check. The claim letter, written out to copy. The schedule of loss. What to enclose. And a chapter answering each of the standard refusals: go back to the retailer, you didn't pay us enough, the chain is broken, you're out of time.It is honest about the limits. Chargeback is not this: it is a card scheme rule rather than law, it runs in months rather than years, and for a debit card it is the only route there is, which is why it gets a chapter and not a footnote. The chain really can break if you paid an agent or a platform rather than the supplier, and that is the commonest reason a good claim fails. Some refusals are correct, and this book helps you tell which. Above 30,000 there is a genuine gap in the law, and it says so.United Kingdom. The six year period quoted is from the Limitation Act 1980, covering England, Wales and Northern Ireland. Scotland is shorter and no figure is printed for it.Information, not legal or financial advice. Current as of August 2026. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

  • Language: English

    Published by Independently published, 2026

    9798171501549

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    Seller: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US

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    PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

  • Language: English

    Published by Amazon Digital Services LLC - Kdp, 2026

    9798194959303

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    Seller: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US

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    PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

  • Language: English

    Published by Independently Published, 2026

    9798171731632

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    Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail

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    Paperback. Condition: new. Paperback. Somebody has handed you, or posted through your door, a document headed Statutory Demand. It mentions bankruptcy. It gives you three weeks. Before you ring them, and before you pay anything, there are four things worth knowing. It is not a court order: no judge has seen it, no court has approved it, and any creditor can print one. You have 18 days, not 21, because rule 10.4(2) of the Insolvency (England and Wales) Rules 2016 gives you 18 days from the date of service to apply to have it set aside, and the gap between those two numbers is where people are lost. Applying stops them, because section 267(2)(d) of the Insolvency Act 1986 says a bankruptcy petition may be presented only if there is no outstanding application to set aside a statutory demand: while yours is live they cannot petition at all. And under the bankruptcy level in section 267(4), currently 5,000 in the Act, they could not have petitioned anyway.This is the plain-English guide to one piece of paper, and it prints what the Rules actually require with the rule number attached. What the demand must contain under rule 10.1, from the statement of your right to apply and the 18 days, to the named human being you can contact, to the requirement that interest and charges be separately identified with the grounds stated and limited to what had accrued at the date of the demand, to the rule that security must be valued and deducted. How service works under rules 10.2 and 10.3, including the deeming that fixes your deadline and the words that let a court determine otherwise. The four grounds in rule 10.5(5): a counterclaim, set-off or cross demand equal to or exceeding the debt; a debt disputed on grounds that appear substantial; the security ground; and the catch-all that carries every procedural defect. Then the application itself under rule 10.4(3), the witness statement that actually decides it, which court, the hearing, and what happens next.It is honest about the limits. Setting aside a statutory demand kills the demand, not the debt, and that is said in chapter 2 rather than buried at the end. A weak application can be dismissed under rule 10.5(1) without the creditor even being told, the time for complying then runs again under rule 10.5(2), the court must authorise a petition under rule 10.5(8), and costs can follow. There is a chapter written to talk the wrong reader out of applying, and another for the reader who simply owes the money, because a guide that only contains good news is not a guide. There are three worksheets: the service timeline that fixes your deadline, a demand audit that runs rule 10.1 line by line against your own copy, and a grounds sheet. England and Wales. Information, not legal advice. Current as of September 2026. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

  • Language: English

    Published by Independently Published, 2026

    9798170199686

    • Softcover
    • Print on Demand

    Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail

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    Condition: New

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    Paperback. Condition: new. Paperback. You are not supposed to have to ask for the truth.Something went wrong with your care, or your mother's, and nobody has explained it. You are probably about to write a polite letter asking whether somebody might be able to tell you what happened.Do not send it yet.Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 already requires them to tell you. When a notifiable safety incident occurs the provider must notify you, do it in person, give "an account, which to the best of the health service body's knowledge is true", give "an apology", provide reasonable support, and follow all of it with a written notification.It is called the duty of candour. It is a legal duty, not a courtesy, and almost nobody has heard of it. So families ask, carefully, for information the NHS was already obliged to volunteer, and feel grateful when a fraction of it arrives.This book prints what the law actually says, with the provision number attached: that a notifiable safety incident includes prolonged psychological harm, meaning harm lasting or likely to last at least 28 continuous days;that the time limit is twelve months under regulation 12, that it runs from when the matter "came to the notice of the complainant" if that is later, and that it can be extended;that you must be acknowledged within three working days under regulation 13, and offered a discussion about how the complaint will be handled;that under regulation 14(2) a response must contain "the conclusions reached" and details of your right to go to the Ombudsman, so three pages of process and no finding does not comply;that the Parliamentary and Health Service Ombudsman is free, is independent, and that for health complaints you go direct, without an MP;and that a bereaved family member can complain in their own right under section 9 of the Health Service Commissioners Act 1993.Then it does the work. What to send today when nobody has said anything. How to get the records. What to ask in the meeting, and who to take with you. How to read a response that says a great deal and concludes nothing. How to test the sentence "lessons have been learned". What a real apology looks like, and what the other kind looks like. How to refer to the Ombudsman, what to send, and what happens if the answer is no.And the free advocate almost nobody uses. Independent NHS Complaints Advocacy is statutory, free and independent of the NHS. They will help you write it, come to the meeting with you, and do the Ombudsman referral. Nobody should ever be paying for this.Every letter you need is written out to copy, with worksheets for the complaint, the chronology, the meeting, checking the response against regulation 14(2), and the referral.It is honest about the limits. Most complaints are not upheld. The Ombudsman's financial remedies are modest and this is not a route to compensation. A complaint is not a claim, and if a claim matters to you the three-year limitation period is shorter than it sounds. There is a chapter on what is simply not true, including the widespread belief that you must go through your MP, that the NHS cannot apologise, and that there is a six-month deadline.England only. Wales, Scotland and Northern Ireland run separate systems with separate ombudsmen.Information, not legal or medical advice. Current as of August 2026. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…