Items related to Difficult Conversations: How to Discuss What Matters...
Synopsis
We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
"synopsis" may belong to another edition of this title.
Review
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist
About the Author
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
"About this title" may belong to another edition of this title.
- PublisherPenguin
- Publication date2011
- ISBN 10 0670921343
- ISBN 13 9780670921348
- BindingPaperback
- LanguageEnglish
- Number of pages352
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Difficult Conversations
Seller: ZBK Books, Carlstadt, NJ, U.S.A.
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Condition: good. Used book in good and clean conditions. Pages and cover are intact. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks. Fast Shipping. Seller Inventory # ZWM.J71A
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Difficult Conversations
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.58. Seller Inventory # G0670921343I4N00
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Difficult Conversations
Seller: Goodwill of Colorado, COLORADO SPRINGS, CO, U.S.A.
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Condition: Good. This item is in overall good condition. Covers and dust jackets are intact but may have minor wear including slight curls or bends to corners as well as cosmetic blemishes including stickers. Pages are intact but may have minor highlighting/ writing. Binding is intact; however, spine may have slight wear overall. Digital codes may not be included and have not been tested to be redeemable and/or active. Minor shelf wear overall. Please note that all items are donated goods and are in used condition. Orders shipped Monday through Friday! Your purchase helps put people to work and learn life skills to reach their full potential. Orders shipped Monday through Friday. Your purchase helps put people to work and learn life skills to reach their full potential. Thank you! Seller Inventory # 466SUS002XSH
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Difficult Conversations: How to Discuss What Matters Most
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00670921343-G
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Difficult Conversations (Paperback)
Published by
Penguin Books Ltd, London, 2011
ISBN 10: 0670921343
ISBN 13: 9780670921348
New
Paperback
Seller: Grand Eagle Retail, Fairfield, OH, U.S.A.
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Paperback. Condition: new. Paperback. 10th anniversary edition of the classic guide to handling life's toughest conversationsWe've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780670921348
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Difficult Conversations
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. pp. 352. Seller Inventory # 3194237
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books Ltd, United Kingdom, London, 2011
ISBN 10: 0670921343
ISBN 13: 9780670921348
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004397801
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Difficult Conversations
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Difficult Conversations: How to Discuss What Matters Most
Seller: Revaluation Books, Exeter, United Kingdom
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Paperback. Condition: Brand New. 352 pages. 7.72x5.08x1.10 inches. In Stock. Seller Inventory # __0670921343
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books Ltd, 2011
ISBN 10: 0670921343
ISBN 13: 9780670921348
New
Paperback / softback
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Paperback / softback. Condition: New. New copy - Usually dispatched within 3 working days. 370. Seller Inventory # B9780670921348
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