Synopsis
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
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About the Author
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books, Limited (UK), 2000
ISBN 10: 014027782X
ISBN 13: 9780140277821
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books, Limited (UK), 2000
ISBN 10: 014027782X
ISBN 13: 9780140277821
Used
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books, Limited (UK), 2000
ISBN 10: 014027782X
ISBN 13: 9780140277821
Used
Paperback
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books, Limited (UK), 2000
ISBN 10: 014027782X
ISBN 13: 9780140277821
Used
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Difficult Conversations: How to Discuss What Matters Most
Published by
Penguin Books, Limited (UK), 2000
ISBN 10: 014027782X
ISBN 13: 9780140277821
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