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Difficult Conversations: How to Discuss What Matters Most - Softcover

 
9780140277821: Difficult Conversations: How to Discuss What Matters Most

Synopsis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Review

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

About the Author

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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  • PublisherPenguin
  • Publication date2000
  • ISBN 10 014027782X
  • ISBN 13 9780140277821
  • BindingPaperback
  • LanguageEnglish
  • Number of pages272

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Douglas Stone, Bruce Patton, Sheila Heen
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ISBN 10: 014027782X ISBN 13: 9780140277821
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