What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
"synopsis" may belong to another edition of this title.
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
"About this title" may belong to another edition of this title.
£ 3.16 shipping within U.S.A.
Destination, rates & speedsSeller: BookHolders, Towson, MD, U.S.A.
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: Penguin Books Ltd Pub Date: 5/25/2000 Binding: Paperback Pages: 272 reprint edition. Seller Inventory # 6740261
Quantity: 1 available
Seller: BookHolders, Towson, MD, U.S.A.
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: Penguin Books Ltd Pub Date: 5/25/2000 Binding: Paperback Pages: 272 reprint edition. Seller Inventory # 6740259
Quantity: 1 available
Seller: Your Online Bookstore, Houston, TX, U.S.A.
paperback. Condition: Good. Seller Inventory # 014027782X-3-31480016
Quantity: 1 available
Seller: Gulf Coast Books, Memphis, TN, U.S.A.
paperback. Condition: Fair. Seller Inventory # 014027782X-4-32779874
Quantity: 1 available
Seller: Goodwill, Brooklyn Park, MN, U.S.A.
Condition: VeryGood. Seller Inventory # 2Y6JCK0089RA_ns
Quantity: 1 available
Seller: Hawking Books, Edgewood, TX, U.S.A.
Condition: Very Good. Very Good Condition. Five star seller - Buy with confidence! Seller Inventory # X014027782XX2
Quantity: 1 available
Seller: Hawking Books, Edgewood, TX, U.S.A.
Condition: Acceptable. Tear on cover. Meets the acceptable condition guidelines. Has wear. Five star seller - Buy with confidence! Seller Inventory # X014027782XX4
Quantity: 1 available
Seller: HPB-Diamond, Dallas, TX, U.S.A.
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_400322096
Quantity: 1 available
Seller: Seattle Goodwill, Seattle, WA, U.S.A.
Condition: Good. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission! Seller Inventory # 0KVOV900B7O0_ns
Quantity: 1 available
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # K06B-01084
Quantity: 1 available