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Difficult Conversations: How to Discuss What Matters Most - Softcover

 
9780140277821: Difficult Conversations: How to Discuss What Matters Most
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Review:
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist
About the Author:
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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  • PublisherPenguin
  • Publication date2000
  • ISBN 10 014027782X
  • ISBN 13 9780140277821
  • BindingPaperback
  • Number of pages272
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Other Popular Editions of the Same Title

9780670921348: Difficult Conversations: How to Discuss What Matters Most

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Book Description Paperback. Condition: new. Paperback. What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences. What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780140277821

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Book Description Condition: New. 2000. New Ed. Paperback. What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences. Num Pages: 272 pages. BIC Classification: JMH; VS. Category: (G) General (US: Trade). Dimension: 196 x 130 x 18. Weight in Grams: 196. . . . . . Seller Inventory # V9780140277821

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