Isbn: 9780375701207 - Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results (49 results)

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Paperback. Condition: Very Good. Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

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Trade Paperback. Condition: Fine. No Jacket. [Shocked, Appalled and Dismayed! How to Write Letters of Complaint That Get Results] {Vintage Books; New York; 1997; Trade Paperback; Fine/No Jacket; 8vo - over 7¾" - 9¾" tall; ISBN: 0-375-70120-6.} "Phillips shares, for the first time ever, her tried and true secrets of effective complaining." Listing updated 3-21-2009.…

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Paperback. Condition: new. Paperback. How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers-- Who to write to, what to say, what to ask for- The names and addresses of over 600 major companies- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation- Suggestions on what steps to take to avoid litigation- Consumer Smarts for automobile buyers- How to protect yourself from fraudulent business solicitations- Navigating the courts to ensure the well-being of your family and children- Help in getting proper coverage from your HMO- And--because sometimes the world is on your side--how to write the perfect thank- you note.Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody. Offers advice for handling consumer complaints, including writing letters, returning purchases, and drafting petitions. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…