Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results: How to Write Letters of Complaint That Get Results - Softcover

Phillips, Ellen

Softcover

ISBN 10: 0375701206 ISBN 13: 9780375701207

Publisher: Vintage Books, 1998

Synopsis

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.      The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              - Who to write to, what to say, what to ask for  - The names and addresses of over 600 major companies- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation- Suggestions on what steps to take to avoid litigation- Consumer Smarts for automobile buyers- How to protect yourself from fraudulent business solicitations- Navigating the courts to ensure the well-being of your family and children- Help in getting proper coverage from your HMO- And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

About this title

From the Author:

Don't be a victim in the battle for consumer rights!
Promise yourself that you will no longer put up with inferior goods and services. My book empowers consumers to become more assertive, to make your voice heard, and to receive compensation and/or apologies. Stop the mind-set that no one listens to or responds to your problem - they do. Additionally, you'll also take pride that by writing victorious letters of complaint for what is a legitimate and just claim, you're not only taking a stand for yourself but also one for consumers everywhere. If we believe in ourselves and in our cause, Shocked, Appalled, and Dismayed! is the perfect tool to help consumers move mountains.

Chock-full of helpful and little-known advice, Shocked, Appalled, and Dismayed! includes a massive appendices that's worth its weight in gold and filled with the names and addresses of the "Head Honchos," phone numbers, e-mail, etc. of corporations, consumer advocacy groups, state and federal regulators, and many more to help you in your fight for satisfaction and restitution.

Drawing upon my successful experience over the years as a pen-for-hire and on the advice of CEOs, attorneys, and even empowered clients, this book is the perfect reference for anyone who has ever made (or will make) an unsatisfactory purchase or paid for a service that simply doesn't make the grade. Real-life letters are included as well as practical and readable tips to make your complaint letters - and your life - much more successful.

So take out your own "poison pen" to reach out and scold someone. After reading my book, you will become a savvy consumer and never again be placed in the position of feeling "SHOCKED, APPALLED, AND DISMAYED!"

Synopsis:

Offers advice for handling consumer complaints, including writing letters, returning purchases, and drafting petitions.

About this edition

• Publisher: Vintage Books
• Publication date: 1998
• ISBN 10: 0375701206
• ISBN 13: 9780375701207
• Binding: Paperback
• Number of pages: 352