Stormvinge Lena (17 results)

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condition: As New. : Este libro explora cómo el autoservicio y la gestión del conocimiento pueden transformar las organizaciones. Ofrece inspiración para adoptar cambios que aumenten la propuesta de valor de cualquier empresa. Con consejos prácticos y recomendaciones, guía al lector a través de esta transformación, destacando la importancia de poner al cliente en primer lugar para lograr el éxito y la lealtad del cliente. La segunda edición de este libro proporciona conocimientos básicos y comprensión para impulsar el desarrollo y la mejora continua. EAN: 9781366052643 Tipo: Libros Categoría: Negocios y Economía Título: Self-Service & Knowledge Success Autor: Per Strand| Lena Stormvinge Editorial: Blurb Idioma: en Páginas: 216 Formato: tapa blanda.…

Condition: As New. Unread book in perfect condition.

Condition: New.

Paperback. Condition: New.

Paperback. Condition: New.

Condition: New. In English.

Paperback. Condition: Brand New. 216 pages. 9.00x6.00x0.50 inches. In Stock.

Condition: New.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: New.

Condition: New. Print on Demand.

Paperback. Condition: New.

Condition: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Condition: Hervorragend. Zustand: Hervorragend | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Are you interested in learning how to implement successful self-service and knowledge management in your service organization Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail.The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of 'What¿s in it for me ', not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize great opportunities and self-service and knowledge success . It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech . With over 20 years' experience of implementing self-service globally, the authors are some of the most experienced in the field of self-service and knowledge. Take part in their story and let you and your organization's success start today.…

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnAre you interested in learning how to implement successful self-service and knowledge management in your service organization? nnBasic knowledge and understanding is the first step towards any change that is intended to provide ne.…