Smets Jan (118 results)

Condition: New. Smets, Jan (illustrator).

Paperback or Softback. Condition: New. Teacher, Where Are You. Smets, Jan (illustrator). Book.

Paperback. Condition: New. Smets, Jan (illustrator).

Condition: As New. Unread book in perfect condition. Smets, Jan (illustrator).

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Smets, Jan (illustrator).

Condition: New. Smets, Jan (illustrator).

Paperback. Condition: New. Smets, Jan (illustrator).

Paperback. Condition: new. Paperback. I am mad and I so weep, Teacher is very ill, and I can t sleep. I m holding close my cuddly toy, Cause teacher kissed it and sent me joy. On an emotional evening at the seaside, Inge took a small notebook and wrote down this story. In this book, she says farewell to her pupils, and they say farewell to her. The loss of a grandparent, mother, brother, or sister has been the theme of many nursery books, but she couldn t find any story about a teacher or colleague who suddenly fades away. Talking (or learning to talk) about death with young children should be done in a natural way. Inge hoped that her story would be an eye-opener in that process. Teacher, Where Are You? should be present in every primary school, every palliative care unit, medical waiting rooms, and every family. Inge liked to make themes such as illness, loss, and mourning open for discussion and offer guidance to those who might need it. I am mad and I so weep,Teacher is very ill, and I cant sleep.Im holding close my cuddly toy,Cause teacher kissed it and sent me joy. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Smets, Jan (illustrator).…

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Smets, Jan (illustrator).

Condition: new. Smets, Jan (illustrator).

Condition: As New. Unread book in perfect condition.

Condition: As New. Unread copy in mint condition.

Condition: New.

Condition: New.

Paperback. Condition: Brand New. 54 pages. 11.02x8.50x0.10 inches. In Stock. Smets, Jan (illustrator).

Condition: New. 2025. paperback. . . . . . Smets, Jan (illustrator).

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

Paperback. Condition: Brand New. 54 pages. 11.02x8.50x0.10 inches. In Stock. Smets, Jan (illustrator).

Condition: New. 2025. paperback. . . . . . Books ship from the US and Ireland. Smets, Jan (illustrator).

Paperback. Condition: New. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality?Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.…

Paperback. Condition: New. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality?Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.…

paperback. Condition: New. Smets, Jan (illustrator).

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

Condition: New. Smets, Jan (illustrator).

Condition: As New. Unread book in perfect condition. Smets, Jan (illustrator).

Paperback. Condition: new. Paperback. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliche lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these cliches stand up to the test of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client. AUTHOR: Jan Smets is Director Customer Care at Belgian mail organisation bpost and manager of the organisation's three contact centres. Before that, he was at the head of the customer service department at Belgacom, which makes up one of the largest contact centre organisations in Belgium. He is a highly sought-after speaker and lecturer. SELLING POINTS: . Insider's view on an often-ignored centre of value creation . Steers clear of vague slogans and cliches . Grounded in reality and years of experience 30 colour images Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condition: New.

Condition: Good. Signed Copy . Dutch. Paperback edition. Signed/Inscribed by author on half title page.

Condition: New.

Condition: New. In English.