Mayben Julia (32 results)
- Softcover
Seller: Your Online Bookstore, Houston, TX, U.S.A.Your Online Bookstore
Contact seller5-star sellerCondition: Used - Fair
£ 3.17
Free ShippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Fair.
- Softcover
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East
Contact seller5-star sellerCondition: Used - Very good
£ 3.33
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
- Softcover
Seller: Jenson Books Inc, Logan, UT, U.S.A.Jenson Books Inc
Contact seller5-star sellerCondition: Used - Very good
£ 3.38
Free ShippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Very Good. A clean, cared for item that is unmarked and shows limited shelf wear.
- Softcover
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Good
£ 3.85
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.
- Softcover
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Very good
£ 4.47
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
- Softcover
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
Contact seller5-star sellerCondition: Used - Very good
£ 4.51
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
- Softcover
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.ThriftBooks-Phoenix
Contact seller5-star sellerCondition: Used - Very good
£ 4.89
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Softcover
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contact seller5-star sellerCondition: Used - Very good
£ 4.89
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Softcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Very good
£ 4.89
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Softcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
£ 4.89
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Good
£ 5.27
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
- Softcover
- First Edition
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Very good
£ 5.27
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. Very Good condition. 1st edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
- Softcover
Seller: arcfoundationthriftstore, Ventura, CA, U.S.A.arcfoundationthriftstore
Contact seller4-star sellerCondition: Used - Good
£ 4.11
£ 3.63 shippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Good. minimal wear on edges and cornersYour purchase benefits those with developmental disabilities to live a better quality of life.
- Softcover
Seller: MusicMagpie, Stockport, United KingdomMusicMagpie
Contact seller5-star sellerCondition: Used - Very good
£ 3.77
£ 5.49 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Very Good. Dust Jacket Condition: 7905588. 1776681809. 4/20/2026 10:43:29 AM.
- Softcover
Seller: PAPER CAVALIER UK, London, United KingdomPAPER CAVALIER UK
Contact seller5-star sellerCondition: Used - Very good
£ 6.80
£ 6.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: very good. Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block.
- Softcover
Seller: Sell Books, Elland, YORKS, United KingdomSell Books
Contact seller5-star sellerCondition: Used - Good
£ 0.74
£ 12.15 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
paperback. Condition: Good. Our good condition books are generally good for reading but not for gifting or collecting. They could have imperfections such as creasing, fanning, inscriptions, margin notes, yellowing, staining on edge or cover or pages, bumps, scuffs, etc etc (sometimes multiple of these). It's a wide category that… encompasses anything that isn't almost-new down to anything that is slightly better than poor. We would NOT recommend gifting Good books - these should be considered reading copies. Our books are dispatched from a Yorkshire former cotton mill. We list via barcode/ISBN so please note that the images are stock images and may not be the exact copy you receive, furthermore the details about edition and year might not be accurate as many publishers reuse the same ISBN for multiple editions and as we simply scan a barcode or enter an ISBN we do not check the validity of the edition data when listing. If you're looking for an exact edition please don't order (at least not without checking with us first, although we don't always have time to check). We aim to dispatch prompty, the service used will depend on order value and book size. We can ship to most countries, see our shipping policies. Payment is via Abe only.
- Softcover
Seller: Shakespeare Book House, Rockford, IL, U.S.A.Shakespeare Book House
Contact seller5-star sellerCondition: New
£ 17.18
£ 2.92 shippingShips within U.S.A.Quantity: 1 available
Condition: new.
- Hardcover
Seller: medimops, Berlin, Germanymedimops
Contact seller5-star sellerCondition: Used - Very good
£ 4.48
£ 17.11 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
£ 43.53
£ 10.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Brand New. 280 pages. 9.00x6.30x0.80 inches. In Stock.
Call Center Recruiting and New Hire Training
Levin, Greg; Solomom, Laurie; Smith, Ann; Sitzer, Wanda; Harp, Leslie Hansen; Mayben, Julia; O'Hara, Anita; Mock, Bette; Lowe, Dan; Craig, Mark; Wilber, Jennifer
- Softcover
Seller: ICTBooks, Wichita, KS, U.S.A.ICTBooks
Contact seller5-star sellerCondition: Used - Good
£ 61.10
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. Book shows wear from use but remains a usable copy. May include writing highlighting underlining library markings. LISTING USES STOCK PHOTOS AND COVER MAY VARY. Ships via USPS and typically arrives within 10-12 business days.
- Softcover
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.BennettBooksLtd
Contact seller5-star sellerCondition: New
£ 57.16
£ 5.09 shippingShips within U.S.A.Quantity: 1 available
paperback. Condition: New. In shrink wrap. Looks like an interesting title.
- Hardcover
Seller: Studibuch, Stuttgart, GermanyStudibuch
Contact seller5-star sellerCondition: Used - Fine
£ 8.61
£ 53.30 shippingShips from Germany to U.S.A.Quantity: 1 available
hardcover. Condition: Sehr gut. 272 Seiten; 9783409195706.2 Gewicht in Gramm: 1.
Call Center Management: Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern [Gebundene Ausgabe] Brad Cleveland (Autor), Julia Mayben (Autor), Günter Greff (Autor) Call Center Management Telefonmarketing Telemarketing Call Center Workflowmanagement Kundenservice-Center Dequalifizierung Entlohnung Telefonmarketing Aufstiegschancen Führungsstil Kundendaten Datenschutz Wirtschaft BWL Betriebswirtschaft Management Marketing Vertrieb Absatzwirtschaft Services Call Center CRM Wirtschaftswissenschaften Werbung Marketing Wirtschaftslehre Werben Marketing-Management Kundenorientierung Service Branche kritisiertes Arbeitsfeld Organisationseinheiten Kundenkontakt über Telefon Soziale Netzwerke Brief eMail Fax Kundenwusch Kontaktbedürfnissen Effektivität Effizienz kundenbetreuende Abteilungen Personal Steuerungsmodell Kunden Mitarbeiter Unternehmenerwartungen"Dieser Ratgeber erläutert ausführlich und eindrucksvoll, wie ein Call Center richtig aufgebaut und geführt wird ebenso komm
Brad Cleveland (Autor), Julia Mayben (Autor), Günter Greff (Autor)
Language: German
Published by Dr. Th. Gabler Verlag Auflage: 1998 (30. Juli 1998), 1998
- Hardcover
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, GermanyBUCHSERVICE / ANTIQUARIAT Lars Lutzer
Contact seller5-star sellerCondition: Used - Very good
£ 39.65
£ 34.18 shippingShips from Germany to U.S.A.Quantity: 1 available
Hardcover. Condition: gut. Auflage: 1998 (30. Juli 1998). Call Center Branche kritisiertes Arbeitsfeld Organisationseinheiten Kundenkontakt über Telefon Soziale Netzwerke Brief eMail Fax Kundenwusch Kontaktbedürfnissen Effektivität Effizienz kundenbetreuende Abteilungen Personal Steuerungsmodell Kunden MitarbeiterUnternehmenerwa…rtungen Workflowmanagement Kundenservice-Center Dequalifizierung Entlohnung Telefonmarketing Aufstiegschancen Führungsstil Kundendaten Datenschutz "Dieser Ratgeber erläutert ausführlich und eindrucksvoll, wie ein Call Center richtig aufgebaut und geführt wird ebenso kommen bei dem Leitfaden neue und innovative Technologien, etwa Intelligent Routing, Telearbeit und Vernetzungskonzepte nicht zu kurz. Abgerundet wird das Buch durch ein Glossar typischer Begriffe aus der Welt der Call Center." Maschinenmarkt "Die Autoren, ein hochkarätiges Team von Call-Center-Experten, vermitteln ein Verständnis der charakteristischen Abläufe und liefern wertvolle Instrumente für Planung, Organisation und Führung." Pharma-Marketing Journal lanung und Aufbau eines Call Centers: Servicelevel, Anrufaufkommen, Personalbedarf, technische Voraussetzungen Inhalt: Die Dynamik eingehender Anrufe Erhöhung des Servicelevels Führung im digitalen Zeitalter Merkmale exzellenter Call Center Das Anforderungsprofil des Call Center Managers Über den Autor: Günter Greff, Pionier und Experte auf dem Gebiet Telemarketing und Telefonservice, ist geschäftsführender Gesellschafter mehrerer Unternehmen, die sich mit Marketing- und Direktvertriebsberatung beschäftigen. Er ist Autor der Titel "Telefonverkauf mit noch mehr Power" und "Das 1 x 1 des Telefonmarketing" sowie Herausgeber der Zeitschrift "Call Center Profi". Brad Cleveland, Präsident des Incoming Calls Management Institute (ICMI), Maryland, ist international gefragter Berater und Referent. In Deutschland ist er bekannt durch seine mehrmals jährlich stattfindenden Call Center Seminare. Dieses Buch vermittelt ausführlich die Steuerung eines (inbound-) Call Centers mittels Kennzahlen. Detailliert wird auf den Servicelevel und die Qualität, sowie deren Beziehungen zueinander eingegangen. Wer ein Buch über den Bereich der Steuerung mittels Kennzahlen sucht, liegt hier genau richtig! Für den oben genannten Zweck kann ich dieses Buch empfehlen. Es fand auch Anwendung in meiner Seminararbeit über Call Center. Eigentlich war ich ja abgeschreckt wegen des hohen Preises. Aber nun kann ich sagen, dass sich jeder Pfennig gelohnt hat. Im Buch wird ein Kreis von der Planungsphase über grundlegende Kapazitätenplanungen (Mitarbeiter und Technik) bis zum Tagesgeschäft gespannt. Die Kompetenz der Autoren ist einzigartig. Zudem schmunzelt man doch über die ein oder andere kurze Geschichte, die aus der Praxis berichtet wird. Insgesamt kurzweilig und trotzdem wissenschaftlich wertvoll. Kurzum: Ein Buch, in dem man gern immer mal wieder nachschlägt (und einige andere Personen vielleicht überhaupt mal reinschauen sollten! Sprache deutsch Maße 170 x 240 mm Einbandart gebunden Wirtschaft Betriebswirtschaft Management Marketing Vertrieb Absatzwirtschaft Services Call Center CRM Wirtschaftswissenschaften Werbung Marketing Wirtschaftslehre Werben Marketing-Management Kundenorientierung Service Telefonmarketing Telemarketing ISBN-10 3-409-19570-X 340919570X ISBN-13 978-3-409-19570-6 9783409195706 Call Center Management: Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern [Gebundene Ausgabe] Brad Cleveland (Autor), Julia Mayben (Autor), Günter Greff (Autor) Call Center Management In deutscher Sprache. 272 pages. 22 x 15,2 x 1,8 cm.
- Softcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
Contact seller5-star sellerCondition: New
£ 66.16
£ 11.98 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: New. In German.
- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
Contact seller4-star sellerCondition: New
£ 94.01
£ 2.92 shippingShips within U.S.A.Quantity: 4 available
Condition: New. pp. 276.
- Softcover
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
Contact seller5-star sellerCondition: New
£ 89.65
£ 8.13 shippingShips from Ireland to U.S.A.Quantity: 15 available
Condition: New. Num Pages: black & white illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 228 x 150 x 15. Weight in Grams: 378. . 2013. Softcover reprint of the original 1st ed. 1998. paperback. . . . .
- Hardcover
Seller: Buchpark, Trebbin, GermanyBuchpark
Contact seller5-star sellerCondition: Used - Fine
£ 6.78
£ 89.84 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: Sehr gut. Zustand: Sehr gut | Seiten: 319 | Produktart: Bücher | Keine Beschreibung verfügbar.
- Softcover
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
Contact seller5-star sellerCondition: New
£ 107.36
£ 7.69 shippingShips within U.S.A.Quantity: 15 available
Condition: New. Num Pages: black & white illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 228 x 150 x 15. Weight in Grams: 378. . 2013. Softcover reprint of the original 1st ed. 1998. paperback. . . . . Books ship from the US and Ireland.
- Softcover
Seller: Mispah books, Redhill, SURRE, United KingdomMispah books
Contact seller4-star sellerCondition: Used - As new
£ 121.00
£ 25.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
- Softcover
- Print on Demand
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
Contact seller4-star sellerCondition: New
£ 95.82
£ 6.50 shippingShips from United Kingdom to U.S.A.Quantity: 4 available
Condition: New. Print on Demand pp. 276 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam.
