Lou Downe (26 results)
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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- Softcover
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
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Paperback. Condition: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver…services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Softcover
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
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Condition: New. pp. 192.
- Softcover
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
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- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
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- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condition: New. pp. 192.
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
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- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
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- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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- Softcover
Seller: Biblios, frankfurt am main, HESSE, GermanyBiblios
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£ 25.69
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Condition: New. pp. 192.
- Softcover
Seller: Rheinberg-Buch Andreas Meier eK, Bergisch Gladbach, GermanyRheinberg-Buch Andreas Meier eK
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£ 21.14
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Taschenbuch. Condition: Neu. Neuware -Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building ser…vices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves. 192 pp. Englisch.
- Softcover
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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Taschenbuch. Condition: Neu. Neuware -Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building ser…vices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves. 192 pp. Englisch.
- Softcover
Seller: Wegmann1855, Zwiesel, GermanyWegmann1855
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Taschenbuch. Condition: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services…that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
- Softcover
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
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Taschenbuch. Condition: Neu. Neuware - Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building se…rvices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves.
- Softcover
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
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Taschenbuch. Condition: Neu. Neuware - Gute Dienstleistungen kommen nicht von ungefähr - und schlechte auch nicht. Die Entwicklung eines Dienstes, der für Benutzer\*innen und Organisationen funktioniert, ist nur der erste Schritt. Die eigentliche Herausforderung beginnt, wenn dieser Entwurf in die Realität umgesetzt wird. 'Bad S…ervices' befasst sich mit dabei häufig auftretenden Hindernissen: Von organisatorischen Challenges und Risikoaversion bis hin zu mangelnder Zustimmung der Führung können die Hindernisse unüberwindbar erscheinen. Dieses Buch hilft zu verstehen, warum Service Design oft nicht umgesetzt wird, und bietet praktische Lösungen zur Bewältigung dieser Herausforderungen. In 'Bad Services' werden universelle Schwierigkeiten untersucht, mit denen Sie konfrontiert werden, wenn Sie versuchen, effektive Dienste bereitzustellen. Sie erfahren, wie Sie die Grundursachen der Probleme identifizieren und wie Sie sie effektiv angehen. Unabhängig davon, ob Sie Designer\*in oder Changemaker\*in sind, bietet dieses Buch klare und unkomplizierte Schritte zur Überwindung der Hindernisse für eine gute Servicebereitstellung. Sie lernen, wie Sie mit Ihrer Arbeit eine bedeutendere und nachhaltigere Wirkung erzielen und die notwendigen Voraussetzungen für den Erfolg guter Dienstleistungen schaffen können. 'Bad Services' ist eine unverzichtbare Lektüre für Fachleute auf allen Ebenen, die an der Gestaltung und Bereitstellung von Dienstleistungen beteiligt sind. Die erläuterten Erkenntnisse und Strategien helfen, die Komplexität der Serviceimplementierung zu verstehen und sinnvolle Veränderungen in Unternehmen voranzutreiben. Erfahren Sie, wie Sie die Herausforderung, gute Dienstleistungen bereitzustellen, in eine Chance für Innovation und Effizienz verwandeln können. 'Bad Services' ist die Fortsetzung des internationalen Bestsellers 'Good Services'.
- Softcover
Seller: AussieBookSeller, Truganina, VIC, AustraliaAussieBookSeller
Contact seller5-star sellerCondition: New
£ 26.50
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Paperback. Condition: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver…services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
- Softcover
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 18.99
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Paperback. Condition: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver…services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Softcover
Seller: Speedyhen, Hertfordshire, United KingdomSpeedyhen
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£ 16.16
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Condition: NEW.
Language: English
Published by BIS Publishers|Laurence King Publishing, 2020
- Softcover
Seller: moluna, Greven, Germanymoluna
Contact seller5-star sellerCondition: New
£ 18.92
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Condition: New. Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a good service is, what makes a good service andwhy.This book lays out the e.
- Softcover
Seller: moluna, Greven, Germanymoluna
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Condition: New.
- Softcover
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000
Contact seller5-star sellerCondition: New
£ 21.14
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Taschenbuch. Condition: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services…that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.BIS Publishers bv, Postjesweg 1, 1057 DT Amsterdam 192 pp. Englisch.
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Good Services | How to Design Services That Work | Lou Downe | Taschenbuch | 224 S. | Englisch | 2020 | BIS Publishers bv | EAN 9789063695439 | Verantwortliche Person für die EU: BIS Publishers, Timorplein 46, 1094 CC AMSTERDAM, NIEDERLANDE, bis[at]bispublishers[dot]com | Anbieter: preigu.
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
Contact seller5-star sellerCondition: New
£ 24.72
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Taschenbuch. Condition: Neu. Bad Services | How to fix services that don't work | Lou Downe | Taschenbuch | BIS | 224 S. | Englisch | 2026 | Headline | EAN 9789063697211 | Verantwortliche Person für die EU: BIS Publishers, Timorplein 46, 1094 CC AMSTERDAM, NIEDERLANDE, bis[at]bispublishers[dot]com | Anbieter: preigu.
- Softcover
Seller: Books-by-Floh, Paderborn, GermanyBooks-by-Floh
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Taschenbuch. Condition: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services…that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. 192 pp. Englisch.
