Kristensson Per (137 results)

Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] [ Water Damage: SLIGHT, doesn't affect use ] Publisher: Business Expert Press Pub Date: 4/15/2016 Binding: Paperback Pages: 186 Reprint edition.

Condition: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] Publisher: Business Expert Press Pub Date: 4/15/2016 Binding: Paperback Pages: 186 Reprint edition.

Paperback. Condition: Like New. Ships in a BOX from Central Missouri! Like Brand NEW. No tears, highlighting or writing because it's never been used! May have minor shelf wear. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).

Paperback. Condition: New. All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service innovations?(3)What are the drivers?(4)How can organizations work with service innovations in a structured way?The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.Despite the heightened focus on service in society, most models and theories of innovation are based on that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.…

hardcover. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week.

Paperback. Condition: New. All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service innovations?(3)What are the drivers?(4)How can organizations work with service innovations in a structured way?The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.Despite the heightened focus on service in society, most models and theories of innovation are based on that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.…

Condition: New.

Condition: New.

Condition: New. 2016. paperback. . . . . .

Condition: Good. Volume 11. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9781860946691.…

Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780198799610.

hardcover. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week.

Condition: New. 2016. paperback. . . . . . Books ship from the US and Ireland.

Hardcover. Condition: Brand New. 186 pages. 6.00x0.50x9.00 inches. In Stock.

Condition: New. In English.

Paperback. Condition: New. First Edition. Glossy stiff card covers; firm and square. Contents fresh and crisp; no pen-marks and not from a library so no such stamps or labels. Thus a new copy in great shape, looks and feels unread.

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Hardcover. Condition: New. First Edition. Publisher's hardback in new condition: firm and square, strong joints, sharp corners, no bumps. Contents crisp, tight and clean; no pen-marks. Not from a library so no such stamps or labels. Looks unread. Thus a tidy book in very presentable condition.

Paperback. Condition: New. This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.…

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

Condition: New. Brand New.

Paperback. Condition: New. All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service innovations?(3)What are the drivers?(4)How can organizations work with service innovations in a structured way?The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.Despite the heightened focus on service in society, most models and theories of innovation are based on that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.…

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

Soft cover. Condition: New. ISBN:9781108792707.

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.