Jurow Susan (30 results)

Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Couverture différente. Edition 1993. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Different cover. Edition 1993. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Reprint, 2009. Pages clean; binding tight; as-new. Used - Like New. Fine paperback Used - Like New. Fine paperback.

Condition: New. pp. 214.

Condition: New.

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: New. Satisfaction Guaranteed or your money back.

Condition: New. Satisfaction Guaranteed or your money back.

Condition: New. In English.

Condition: New.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: Brand New. 1st edition. 201 pages. 8.25x6.00x0.50 inches. In Stock.

Kartoniert / Broschiert. Condition: New. Jurow, Susan Barnard, SusanImprove the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was or.

Taschenbuch. Condition: Neu. Neuware - Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.…

Condition: New. This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services. Num Pages: 214 pages, Illustrations. BIC Classification: GLC; GLM; KJMQ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 230 x 155 x 14. Weight in Grams: 340. . 1993. Paperback. . . . . Books ship from the US and Ireland.…

Condition: New. This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services. Num Pages: 214 pages, Illustrations. BIC Classification: GLC; GLM; KJMQ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 230 x 155 x 14. Weight in Grams: 340. . 1993. Paperback. . . . .…

Condition: New.

Condition: New.

Condition: New. 1993. 1st Edition. hardcover. . . . . .

Condition: As New. Unread book in perfect condition.

Condition: New. In English.

Condition: New.

Condition: As New. Unread book in perfect condition.

Gebunden. Condition: New. Jurow, Susan Barnard, SusanImprove the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was origin.

Condition: New. 1993. 1st Edition. hardcover. . . . . . Books ship from the US and Ireland.

Hardcover. Condition: Brand New. 1st edition. 201 pages. 8.50x6.25x0.75 inches. In Stock.

Buch. Condition: Neu. Neuware - Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.…

Condition: New. Print on Demand pp. 214 This item is printed on demand.

Condition: New. PRINT ON DEMAND pp. 214.

Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.