Mario a Pfannstiel (466 results)

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hardcover. Condition: Near Fine. near fine hardcover with printed covers, fold mark on page 6 but book appears unused. PFANNSTIEL, MARIO A. / RASCHE, CHRISTOPHE, ed. . Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice. Springer International Publishing, 2019, xvii, 535pp., . This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience. ISBN 9783030007485 33.00.…

xx, 547 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Englisch.

xvii, 535 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Englisch.

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Condition: Gut.

Condition: New. In English.

Hardcover. Condition: Very Good. 1. Auflage. unread, cover with shelfwear or minor damages.

paperback. Condition: Very Good.

XVIII, 160 S. Gebunden. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Deutsch.

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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

Paperback. Condition: New. 2022 ed. This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.…

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Condition: New. In English.

Condition: As New. Unread book in perfect condition.

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Condition: New.

Hardcover. Condition: new. Hardcover. Unternehmertum im Gesundheitswesen ist gepraegt durch Gruenderpersoenlichkeiten, die sich einbringen und durch neue Innovationen dazu beitragen, die Beduerfnisse von Kunden zu befriedigen. Die effiziente Nutzung von Ressourcen ist neben der systematischen Entwicklung von innovativen Geschaeftsmodellen entscheidend fuer den Erfolg. Die Beitraege in diesem Sammelband beschaeftigen sich mit dem Gruendertum im Bereich der digitalen Transformation und der Entwicklungsphase zu einem innovativen Unternehmen im Gesundheitsmarkt. Unternehmerisches Denken von der Gruendung bis zur Umsetzung und unternehmerischen Exzellenz wird analysiert und anhand von Fallbeispielen eroertert. Der Sammelband ist durch die Vielzahl an praktischen Beispielen von besonderem Interesse fuer Praktiker und Wissenschaftler. Unternehmertum im Gesundheitswesen ist gepraegt durch Gruenderpersoenlichkeiten, die sich einbringen und durch neue Innovationen dazu beitragen, die Beduerfnisse von Kunden zu befriedigen. Unternehmerisches Denken von der Gruendung bis zur Umsetzung und unternehmerischen Exzellenz wird analysiert und anhand von Fallbeispielen eroertert. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condition: New. In English.

Condition: New.

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: As New. Unread book in perfect condition.

Condition: As New. Unread book in perfect condition.

Condition: new.