9781032964355 - Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality by Smit, Bert; Melissen, Frans; Camargo-borges, Celiane; Verheijen, Lauren (8 results)
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
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£ 176.83
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Condition: New.
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
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£ 202.69
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Condition: New.
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- Hardcover
Seller: moluna, Greven, Germanymoluna
Contact seller5-star sellerCondition: New
£ 167.73
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Condition: New. Bert Smit is Extraordinary Professor Van Gogh Homeland at Breda University of Applied Sciences, the Netherlands and Senior Consultant at Ginder. Frans Melissen is Transversal Professor of Sustainability Transitions at Breda.
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Seller: Biblios, frankfurt am main, HESSE, GermanyBiblios
Contact seller4-star sellerCondition: New
£ 204.66
£ 8.50 shippingShips from Germany to U.S.A.Quantity: 3 available
Condition: New.
- Hardcover
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
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£ 221.57
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Condition: New. 2026. 2nd Edition. hardcover. . . . . .
- Hardcover
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
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£ 270.21
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Condition: New. 2026. 2nd Edition. hardcover. . . . . . Books ship from the US and Ireland.
- Hardcover
- Print on Demand
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
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£ 183.54
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Hardcover. Condition: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emph…asis on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Hardcover
- Print on Demand
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 195.49
£ 37.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Hardcover. Condition: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emph…asis on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
