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Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality - Hardcover
Synopsis
Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphasis on the potential contribution of events, tourism and hospitality to sustainable development.
The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach.
This second edition has been updated to include:
- An increased focus on sustainability, including social aspects of sustainable development.
- Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.
- Templates, tools and practical examples throughout to support learning and application in challenge-based education.
- New international case studies by leading authors in the field of experiences and sustainability.
- New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book.
Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields.
"synopsis" may belong to another edition of this title.
About the Author
Bert Smit is Extraordinary Professor Van Gogh Homeland at Breda University of Applied Sciences, the Netherlands and Senior Consultant at Ginder.
Frans Melissen is Transversal Professor of Sustainability Transitions at Breda University of Applied Sciences, the Netherlands.
Celiane Camargo-Borges is a senior lecturer and researcher at Breda University of Applied Sciences, the Netherlands and a member of the Sustainability Transitions research group.
Lauren Verheijen is an educational advisor and researcher at Breda University of Applied Sciences, the Netherlands.
"About this title" may belong to another edition of this title.
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Sustainable Customer Experience Design (Hardcover)
Published by
Taylor & Francis Ltd, London, 2026
ISBN 10: 1032964359
ISBN 13: 9781032964355
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Hardcover
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
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Hardcover. Condition: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphasis on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781032964355
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Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
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Sustainable Customer Experience Design
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Sustainable Customer Experience Design (Hardcover)
Published by
Taylor & Francis Ltd, London, 2026
ISBN 10: 1032964359
ISBN 13: 9781032964355
New
Hardcover
Seller: AussieBookSeller, Truganina, VIC, Australia
Seller rating 5 out of 5 stars
Hardcover. Condition: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphasis on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9781032964355
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Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
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Sustainable Customer Experience Design
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Condition: New. Bert Smit is Extraordinary Professor Van Gogh Homeland at Breda University of Applied Sciences, the Netherlands and Senior Consultant at Ginder. Frans Melissen is Transversal Professor of Sustainability Transitions at Breda. Seller Inventory # 2785644587
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Sustainable Customer Experience Design (Hardcover)
Published by
Taylor & Francis Ltd, London, 2026
ISBN 10: 1032964359
ISBN 13: 9781032964355
New
Hardcover
Seller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphasis on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781032964355
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Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
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