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Complaint Management : The Heart of CRM
Language: English
Published by Cengage South-Western, 2005
ISBN 10: 0324202644 ISBN 13: 9780324202649
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
First Edition
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Complaint Management: The Heart of Crm
Language: English
Published by South-Western Educational Pub, 2005
ISBN 10: 0324202644 ISBN 13: 9780324202649
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Complaint Management: The Heart of CRM
Language: English
Published by South-Western 01/07/2004, 2004
ISBN 10: 0324202644 ISBN 13: 9780324202649
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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Psychology of GiftGiving On th
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Condition: New.
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Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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Paperback or Softback. Condition: New. Psychology of Gift-Giving. Book.
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Services Science: Fundamentals, Challenges and Future Developments
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Like New. Used - Like New. This is a brand new book! Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
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Condition: As New. Unread book in perfect condition.
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Condition: New.
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Psychology of Gift-Giving
Language: English
Published by Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE, 2023
ISBN 10: 3662663929 ISBN 13: 9783662663929
Paperback. Condition: New. 1st ed. 2023.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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![Stock image for Das perfekte Geschenk: Zur Psychologie des Schenkens (German Edition) [Paperback] Stauss, Bernd for sale by Lakeside Books](https://pictures.abebooks.com/isbn/9783662636190-uk-300.jpg)
Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: as new. Wie neu/Like new.
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Psychology of Gift-Giving (Paperback)
Language: English
Published by Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, Berlin, 2023
ISBN 10: 3662663929 ISBN 13: 9783662663929
First Edition
Paperback. Condition: new. Paperback. Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mothers Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance with rules. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail.The book presents central results of psychological research on gift-giving. These provide answers to the following questions, among others:What secret rules of giving and receiving do we follow?What messages do we send with our gifts?How do certain characteristics - such as the amount of the price or empathy - influence satisfaction with a Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mothers Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance with rules. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail. The book presents central results of psychological research on gift-giving. These provide answers to the following questions, among others: What secret rules of giving and receiving do we follow? What messages do we send with our gifts? How do certain characteristics- such as the amount of the price or empathy - influence satisfaction with a gift? What mistakes should we avoid when giving gifts in romantic relationships? When is a monetary gift appropriate and when is it not? The Author Prof. Dr. Dr. h.c. em. Bernd Stauss held the Chair of Service Management at the Catholic University of Eichstaett-Ingolstadt.What mistakes should we avoid when giving gifts in romantic relationships?When is a monetary gift appropriate and when is it not?The presentation of psychological gift-giving research is supplemented by references to gift-giving episodes in fiction by authors such as Paul Auster, Jonathan Franzen, Margaret Mitchell, and Thomas Mann. These illustrate the scientific findings and allow us to emotionally comprehend the experience of giving and receiving.The AuthorProf. Dr. Dr. h.c. em. Bernd Stauss held the Chair of Service Management at the Catholic University of Eichstaett-Ingolstadt. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail.The book presents central results of psychological research on gift-giving. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Psychology of Gift-Giving
Language: English
Published by Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE, 2023
ISBN 10: 3662663929 ISBN 13: 9783662663929
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. 1st ed. 2023.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Das perfekte Geschenk
Language: German
Published by Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE, 2021
ISBN 10: 3662636190 ISBN 13: 9783662636190
Paperback. Condition: New. 1. Aufl. 2021. Werden Sie zum Geschenke-Profi! Dieses wissenschaftlich fundierte, kurzweilige Sachbuch hilft Ihnen, die Psychologie des Schenkens zu verstehen und anzuwenden. Und da gibt es viel zu entdecken und zu verbessern, denn wir alle praktizieren lebenslang ein bestimmtes Schenkverhalten, ohne genauer darüber nachzudenken - leider manchmal mit negativen Folgen. Ziehen Sie dieses Buch zu Rate und gewinnen Sie: Mehr Freude und weniger Frust beim Schenken!Welche "heimlichen" Regeln des Gebens und Nehmens befolgen wir, ohne es zu wissen?Welche Botschaften senden wir mit unseren Geschenken?Wie beeinflussen bestimmte Eigenschaften - wie die Höhe des Preises, das Einfühlungsvermögen und die aufgewandte Mühe - die Zufriedenheit mit einem Geschenk?Wie bewahren Sie den familiären Frieden zu Weihnachten durch richtiges Schenken?Welche Fehler sollten Sie beim Schenken in romantischen Beziehungen vermeiden?Wie gehen Sie bei ganz besonders schwierigen Empfängern vor?Wann ist ein Geldgeschenk angebracht und wann nicht?
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Beschwerdemanagement: Unzufriedene Kunden als profitable Zielgruppe
Language: English
Published by Carl Hanser Verlag GmbH & Co
ISBN 10: 3446439668 ISBN 13: 9783446439665
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Beschwerdemanagement: Unzufriedene Kunden als profitable Zielgruppe
Language: English
Published by Carl Hanser Verlag GmbH & Co
ISBN 10: 3446439668 ISBN 13: 9783446439665
Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: as new. Wie neu/Like new.
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Condition: as new. Wie neu/Like new.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Das perfekte Geschenk
Language: German
Published by Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE, 2021
ISBN 10: 3662636190 ISBN 13: 9783662636190
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. 1. Aufl. 2021. Werden Sie zum Geschenke-Profi! Dieses wissenschaftlich fundierte, kurzweilige Sachbuch hilft Ihnen, die Psychologie des Schenkens zu verstehen und anzuwenden. Und da gibt es viel zu entdecken und zu verbessern, denn wir alle praktizieren lebenslang ein bestimmtes Schenkverhalten, ohne genauer darüber nachzudenken - leider manchmal mit negativen Folgen. Ziehen Sie dieses Buch zu Rate und gewinnen Sie: Mehr Freude und weniger Frust beim Schenken!Welche "heimlichen" Regeln des Gebens und Nehmens befolgen wir, ohne es zu wissen?Welche Botschaften senden wir mit unseren Geschenken?Wie beeinflussen bestimmte Eigenschaften - wie die Höhe des Preises, das Einfühlungsvermögen und die aufgewandte Mühe - die Zufriedenheit mit einem Geschenk?Wie bewahren Sie den familiären Frieden zu Weihnachten durch richtiges Schenken?Welche Fehler sollten Sie beim Schenken in romantischen Beziehungen vermeiden?Wie gehen Sie bei ganz besonders schwierigen Empfängern vor?Wann ist ein Geldgeschenk angebracht und wann nicht?
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QUIS 11: Moving Forward with Service Quality.
Language: English
Published by Ingolstadt, School of Managment Catholic Univers. Eichstaett-Ingolstadt, 2009
ISBN 10: 3000273425 ISBN 13: 9783000273421
Seller: Antiquariat Thomas Haker GmbH & Co. KG, Berlin, Germany
Association Member: GIAQ
Seller rating 5 out of 5 stars
First Edition
Hardcover. Condition: Gut. 1st ed. 747 S., Ill. Good condition. Sprache: Englisch Gewicht in Gramm: 1585.
