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Complaint Management: The Heart of CRM
Language: English
Published by South-Western Educational Pub, 2005
ISBN 10: 0324202644 ISBN 13: 9780324202649
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Complaint Management : The Heart of CRM
Language: English
Published by Cengage South-Western, 2005
ISBN 10: 0324202644 ISBN 13: 9780324202649
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
First Edition
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Complaint Management: The Heart of Crm
Language: English
Published by South-Western Educational Pub, 2005
ISBN 10: 0324202644 ISBN 13: 9780324202649
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Psychology of GiftGiving On th
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Condition: New.
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Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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Paperback or Softback. Condition: New. Psychology of Gift-Giving. Book.
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Condition: As New. Unread book in perfect condition.
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Condition: New.
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![Stock image for Das perfekte Geschenk: Zur Psychologie des Schenkens (German Edition) [Paperback] Stauss, Bernd for sale by Lakeside Books](https://pictures.abebooks.com/isbn/9783662636190-uk-300.jpg)
Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Psychology of Gift-Giving (Paperback)
Language: English
Published by Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, Berlin, 2023
ISBN 10: 3662663929 ISBN 13: 9783662663929
First Edition
Paperback. Condition: new. Paperback. Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mothers Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance with rules. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail.The book presents central results of psychological research on gift-giving. These provide answers to the following questions, among others:What secret rules of giving and receiving do we follow?What messages do we send with our gifts?How do certain characteristics - such as the amount of the price or empathy - influence satisfaction with a Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mothers Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance with rules. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail. The book presents central results of psychological research on gift-giving. These provide answers to the following questions, among others: What secret rules of giving and receiving do we follow? What messages do we send with our gifts? How do certain characteristics- such as the amount of the price or empathy - influence satisfaction with a gift? What mistakes should we avoid when giving gifts in romantic relationships? When is a monetary gift appropriate and when is it not? The Author Prof. Dr. Dr. h.c. em. Bernd Stauss held the Chair of Service Management at the Catholic University of Eichstaett-Ingolstadt.What mistakes should we avoid when giving gifts in romantic relationships?When is a monetary gift appropriate and when is it not?The presentation of psychological gift-giving research is supplemented by references to gift-giving episodes in fiction by authors such as Paul Auster, Jonathan Franzen, Margaret Mitchell, and Thomas Mann. These illustrate the scientific findings and allow us to emotionally comprehend the experience of giving and receiving.The AuthorProf. Dr. Dr. h.c. em. Bernd Stauss held the Chair of Service Management at the Catholic University of Eichstaett-Ingolstadt. Thus, gift giving is by no means always associated with joy, but also with stress in the search for a perfect gift and disappointment when gifts fail.The book presents central results of psychological research on gift-giving. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: as new. Wie neu/Like new.
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hardcover. Condition: Very Good. Beschwerdemanagement This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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£ 3.11 10% off
£ 2.80
£ 14.29 shipping
Ships from France to U.S.A.Quantity: 1 available
Add to basketHardcover. Condition: Très bon. Ancien livre de bibliothèque avec équipements. Edition 2002. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2002. Ammareal gives back up to 15% of this item's net price to charity organizations.
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Condition: as new. Wie neu/Like new.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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QUIS 11: Moving Forward with Service Quality.
Language: English
Published by Ingolstadt, School of Managment Catholic Univers. Eichstaett-Ingolstadt, 2009
Seller: Antiquariat Thomas Haker GmbH & Co. KG, Berlin, Germany
Association Member: GIAQ
Seller rating 5 out of 5 stars
First Edition
Hardcover. Condition: Gut. 1st ed. 747 S., Ill. Good condition. Sprache: Englisch Gewicht in Gramm: 1585.
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Pb., 1. 1. Aufl., 210 mm x 140 mm, 99 S., Ill., graph. Darst., Pb., Buch gut erhalten, leichte Gebrauchsspuren, Einband bzw. Schutzumschlag sowie Ecken u. Kanten leicht berieben RW 3 R 2/A Sprache: Deutsch 0,300 gr.
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Service Quality and Management (Fokus Dienstleistungsmarketing)
Language: English
Published by Deutscher Universitäts-Verlag 15.04.1999., 1999
ISBN 10: 3824467801 ISBN 13: 9783824467808
Condition: Sehr gut. Auflage: 1999. 324 Seiten aus einer wissenschafltichen Bibliothek Sprache: Englisch Gewicht in Gramm: 469 20,3 x 12,7 x 1,9 cm, Taschenbuch.
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Service Quality and Management (Fokus Dienstleistungsmarketing)
Language: English
Published by Deutscher Universitäts-Verlag 15.04.1999., 1999
ISBN 10: 3824467801 ISBN 13: 9783824467808
Condition: Sehr gut. Auflage: 1999. 324 Seiten aus einer wissenschafltichen Bibliothek Sprache: Englisch Gewicht in Gramm: 469 20,3 x 12,7 x 1,9 cm, Taschenbuch.
