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  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019159 / 9780789019158

    • Softcover
    • First Edition

    Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd

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    Condition: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. …

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    Language: English

    Published by CRC Press, 2003

    0789021471 / 9780789021472

    • Softcover

    Seller: Bookbot, Prague, Czech RepublicBookbot

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    Softcover. Condition: Fine. Leichte Gebrauchsspuren; Leichte Verschmutzung / Farbtonveranderung. When knowledge is effectively managed, it reaches those who need it before they require it, significantly enhancing business operations by reducing time spent on information searches. This guide demonstrates how to boost efficiency and competitiveness in hospitality and tourism through knowledge management concepts and techniques. It offers a foundational understanding of knowledge management, complemented by engaging case studies, strategic insights, and actionable recommendations for implementation. Readers will discover how to leverage knowledge management to minimize research duplication, lower product development costs, and enhance overall operational effectiveness. The book includes helpful charts and figures for clarity. Despite the potential benefits, many hospitality and tourism firms have yet to adopt knowledge management techniques. A recent study revealed that while hotel managers recognize the relevance of knowledge management, they often face an overwhelming array of unclear strategies and implementation methods, leading to hesitance in adoption. This resource aims to clarify these concepts and facilitate the integration of knowledge management within the industry. Additionally, the book covers various knowledge management aspects in hotels, examines an Internet-based knowledge management system, introduces the "knowledge cafe," and discusses the knowledge supply chain matrix. It also explores new software deve.…

  • Language: English

    Published by Routledge 2002-08-27, 2002

    0789019159 / 9780789019158

    • Softcover

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    Paperback. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

  • Language: English

    Published by Routledge, 2002

    0789019159 / 9780789019158

    • Softcover

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  • Language: English

    Published by Routledge, 2002

    0789019159 / 9780789019158

    • Softcover

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  • Language: English

    Published by Routledge, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK

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  • Language: English

    Published by Taylor & Francis Inc, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: THE SAINT BOOKSTORE, Southport, United KingdomTHE SAINT BOOKSTORE

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  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: Books Puddle, Woodside, NY, U.S.A.Books Puddle

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    Condition: New. pp. 176.

  • Language: English

    Published by Routledge, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK

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  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: Biblios, frankfurt am main, HESSE, GermanyBiblios

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    Condition: New. pp. 176.

  • Language: English

    Published by Taylor & Francis, 2002

    0789019159 / 9780789019158

    • Softcover

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    Kartoniert / Broschiert. Condition: New. Sungsoo PyoHow much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses.

  • Language: English

    Published by Haworth Hospitality Pr, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: Revaluation Books, Exeter, United KingdomRevaluation Books

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    Paperback. Condition: Brand New. 1st edition. 164 pages. 8.50x6.00x0.50 inches. In Stock.

  • Language: English

    Published by Taylor & Francis Inc Aug 2002, 2002

    0789019159 / 9780789019158

    • Softcover

    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Taschenbuch. Condition: Neu. Neuware - How much money is your business wasting How good is the service you deliver This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.After an overview of benchmarking concepts and processes, this essential book explores: benchmarking's strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance.…

  • Language: English

    Published by CRC Press, 2003

    0789021463 / 9780789021465

    • Hardcover
    • First Edition

    Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.

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    Condition: New. Bouncken (planning and innovative management, Brandenburg University of Technology, Germany) and Pyo (tourism management, Kyonggi University) gather articles introducing the concept of knowledge management and present case studies and recommendations for its use in businesses related to hospitality Editor(s): Bouncken, Ricarda B.; Pyo, Sungsoo. Num Pages: 152 pages, index. BIC Classification: KNSG; KNSH. Category: (G) General (US: Trade). Dimension: 229 x 159 x 13. Weight in Grams: 408. . 2003. 1st Edition. hardcover. . . . .…

  • Language: English

    Published by Routledge, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: Phatpocket Limited, Waltham Abbey, HERTS, United KingdomPhatpocket Limited

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    Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.…

  • Language: English

    Published by CRC Press, 2003

    0789021463 / 9780789021465

    • Hardcover

    Seller: moluna, Greven, Germanymoluna

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    Condition: New. Pyo, Sungsoo Bouncken, Ricarda BWhen knowledge is properly managed, it s in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! .

  • Language: English

    Published by Haworth Pr Inc, 2003

    0789021463 / 9780789021465

    • Hardcover

    Seller: Revaluation Books, Exeter, United KingdomRevaluation Books

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    Hardcover. Condition: Brand New. 1st edition. 137 pages. 9.00x6.25x0.50 inches. In Stock.

  • Language: English

    Published by Routledge 2002-09-19, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: Chiron Media, Wallingford, United KingdomChiron Media

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    Hardcover. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

  • Language: English

    Published by Routledge, 2002

    0789019140 / 9780789019141

    • Hardcover

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  • Language: English

    Published by CRC Press, 2003

    0789021463 / 9780789021465

    • Hardcover

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    Condition: New. Bouncken (planning and innovative management, Brandenburg University of Technology, Germany) and Pyo (tourism management, Kyonggi University) gather articles introducing the concept of knowledge management and present case studies and recommendations for its use in businesses related to hospitality Editor(s): Bouncken, Ricarda B.; Pyo, Sungsoo. Num Pages: 152 pages, index. BIC Classification: KNSG; KNSH. Category: (G) General (US: Trade). Dimension: 229 x 159 x 13. Weight in Grams: 408. . 2003. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.…

  • Language: English

    Published by Routledge, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK

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  • Language: English

    Published by Routledge, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices

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  • Language: English

    Published by Routledge, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK

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  • Language: English

    Published by CRC Press Okt 2003, 2003

    0789021463 / 9780789021465

    • Hardcover

    Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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    Buch. Condition: Neu. Neuware - When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand. From the editors: Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too manyand unclearknowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries. This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find.…

  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: Books Puddle, Woodside, NY, U.S.A.Books Puddle

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    Condition: New. pp. 176.

  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019140 / 9780789019141

    • Hardcover

    Seller: Biblios, frankfurt am main, HESSE, GermanyBiblios

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    Condition: New. pp. 176.

  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019159 / 9780789019158

    • Softcover
    • Print on Demand

    Seller: Majestic Books, Hounslow, United KingdomMajestic Books

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  • Language: English

    Published by Taylor & Francis, 2002

    0789019140 / 9780789019141

    • Hardcover
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    Seller: moluna, Greven, Germanymoluna

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    Gebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Sungsoo PyoHow much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses.…

  • Language: English

    Published by Taylor & Francis Group, 2002

    0789019140 / 9780789019141

    • Hardcover
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    Seller: Majestic Books, Hounslow, United KingdomMajestic Books

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    Condition: New. pp. 176 This item is printed on demand.