Maggie Sass (39 results)

Paperback. Condition: Very Good.

Paperback. Condition: Good.

Condition: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy.…

paperback. Condition: Very Good.

paperback. Condition: Good. Book has minimal warping. Otherwise minimally worn. Pages are clean.

Paperback. Condition: Very Good.

Paperback. Condition: Good.

Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: New.

Paperback or Softback. Condition: New. Better Conversations Every Day(TM): 4 Core Skills That Will Change the Way You Lead and Live Your Life. Book.

Paperback. Condition: New.

paperback. Condition: VeryGood. A copy that may have been read, very minimal wear and tear. May have a remainder mark.

paperback. Condition: LikeNew. Used Like New, no missing pages, no damage to binding, may have a remainder mark.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: New.

Condition: New.

Condition: New.

Hardcover. Condition: New. Dust Jacket Condition: New. 1st Edition. 236+ pp. Book/dust jacket condition: New/New. First/1st Edition, First/1st Printing. All orders are processed and shipped from MI or WI, USA.

Hardback. Condition: New. Emotions are messy. Life is full of friction. Here's what to do about it.You've felt it - the meeting that goes sideways after one wrong word, the feedback that lands wrong no matter how carefully you planned it, the relationship that keeps getting stuck in the same loop. You've felt it inside yourself too: the moment you react before you mean to, the pressure that makes everything harder than it should be, the Sunday evening dread that has nothing to do with the actual work.That tension has a name. It's friction - and most of us have never been taught what to do with it.In Friction, leadership researchers and organizational psychologists Maggie Sass and Ross Blankenshipmake the case that friction isn't random, it isn't weakness, and it isn't just "bad communication." It's a predictable force that shows up in three distinct places - inside you, between people, and in the systems and structures around you - and it's quietly shaping everything from your own performance to yourteam's culture.Drawing on findings from their National Emotions Survey of U.S. working adults, Sass and Blankenship introducea practical framework for understanding how emotional tension actually works at work, and what you can do to reduce the costly kind while using productive friction to sharpen thinking, deepen trust, and improve outcomes.The heart of the book is 45 experiments, organized across all three types of friction, that you can put towork immediately. Strategies like "Breathe Before the Story," "Set the Temperature with Your First Sentence," "Listen for What's at Stake," and "Premium Strategy, Regular Fuel" give you concrete experiments to try in the moments when friction shows up and you need to respond on purpose rather than on instinct.Friction will help you:Spot the warning signs of escalating tension before it becomes aproblemHandle pressure without passing it on to your teamHave the hard conversations you've been avoiding Build the kind of trust that makes your team resilient, not justcompliantRecognize when the system itself is creating friction, and whatto do about itLead with more intention in conditions that feel faster and lessforgiving than they used toFriction is for anyone who has ever been caught off guard by their own reaction, or someone else's. It's for the newly promoted manager who's discovering that the job is 80% emotional and no one ever told them. It's for the seasoned leader who's tired of advice that assumes they can be a robot or a saint. It's for the HR partner, the executive coach, the LandD director, and the facilitator who can feel a room's energy shift but need new language to help them navigate changing dynamics. And it's for anyone who has ever thought: Where is the user's manual for this mess?Most leadership books ask you to choose: work on yourself, fix your relationships, or change your culture. Friction shows you why all three are connected by emotion and gives you the tools to work on all of them at once, backed by a companio. …

Condition: New.

Paperback. Condition: Brand New. 70 pages. 8.00x5.00x0.19 inches. In Stock.

Hardback. Condition: New. Emotions are messy. Life is full of friction. Here's what to do about it.You've felt it - the meeting that goes sideways after one wrong word, the feedback that lands wrong no matter how carefully you planned it, the relationship that keeps getting stuck in the same loop. You've felt it inside yourself too: the moment you react before you mean to, the pressure that makes everything harder than it should be, the Sunday evening dread that has nothing to do with the actual work.That tension has a name. It's friction - and most of us have never been taught what to do with it.In Friction, leadership researchers and organizational psychologists Maggie Sass and Ross Blankenshipmake the case that friction isn't random, it isn't weakness, and it isn't just "bad communication." It's a predictable force that shows up in three distinct places - inside you, between people, and in the systems and structures around you - and it's quietly shaping everything from your own performance to yourteam's culture.Drawing on findings from their National Emotions Survey of U.S. working adults, Sass and Blankenship introducea practical framework for understanding how emotional tension actually works at work, and what you can do to reduce the costly kind while using productive friction to sharpen thinking, deepen trust, and improve outcomes.The heart of the book is 45 experiments, organized across all three types of friction, that you can put towork immediately. Strategies like "Breathe Before the Story," "Set the Temperature with Your First Sentence," "Listen for What's at Stake," and "Premium Strategy, Regular Fuel" give you concrete experiments to try in the moments when friction shows up and you need to respond on purpose rather than on instinct.Friction will help you:Spot the warning signs of escalating tension before it becomes aproblemHandle pressure without passing it on to your teamHave the hard conversations you've been avoiding Build the kind of trust that makes your team resilient, not justcompliantRecognize when the system itself is creating friction, and whatto do about itLead with more intention in conditions that feel faster and lessforgiving than they used toFriction is for anyone who has ever been caught off guard by their own reaction, or someone else's. It's for the newly promoted manager who's discovering that the job is 80% emotional and no one ever told them. It's for the seasoned leader who's tired of advice that assumes they can be a robot or a saint. It's for the HR partner, the executive coach, the LandD director, and the facilitator who can feel a room's energy shift but need new language to help them navigate changing dynamics. And it's for anyone who has ever thought: Where is the user's manual for this mess?Most leadership books ask you to choose: work on yourself, fix your relationships, or change your culture. Friction shows you why all three are connected by emotion and gives you the tools to work on all of them at once, backed by a companio. …

Condition: New.

Condition: As New. Unread book in perfect condition.

hardcover. Condition: New. Special order direct from the distributor.

hardcover. Condition: New. Special order item direct from the distributor.

Paperback. Condition: New.

Hardback. Condition: New. Emotions are messy. Life is full of friction. Here's what to do about it.You've felt it - the meeting that goes sideways after one wrong word, the feedback that lands wrong no matter how carefully you planned it, the relationship that keeps getting stuck in the same loop. You've felt it inside yourself too: the moment you react before you mean to, the pressure that makes everything harder than it should be, the Sunday evening dread that has nothing to do with the actual work.That tension has a name. It's friction - and most of us have never been taught what to do with it.In Friction, leadership researchers and organizational psychologists Maggie Sass and Ross Blankenshipmake the case that friction isn't random, it isn't weakness, and it isn't just "bad communication." It's a predictable force that shows up in three distinct places - inside you, between people, and in the systems and structures around you - and it's quietly shaping everything from your own performance to yourteam's culture.Drawing on findings from their National Emotions Survey of U.S. working adults, Sass and Blankenship introducea practical framework for understanding how emotional tension actually works at work, and what you can do to reduce the costly kind while using productive friction to sharpen thinking, deepen trust, and improve outcomes.The heart of the book is 45 experiments, organized across all three types of friction, that you can put towork immediately. Strategies like "Breathe Before the Story," "Set the Temperature with Your First Sentence," "Listen for What's at Stake," and "Premium Strategy, Regular Fuel" give you concrete experiments to try in the moments when friction shows up and you need to respond on purpose rather than on instinct.Friction will help you:Spot the warning signs of escalating tension before it becomes aproblemHandle pressure without passing it on to your teamHave the hard conversations you've been avoiding Build the kind of trust that makes your team resilient, not justcompliantRecognize when the system itself is creating friction, and whatto do about itLead with more intention in conditions that feel faster and lessforgiving than they used toFriction is for anyone who has ever been caught off guard by their own reaction, or someone else's. It's for the newly promoted manager who's discovering that the job is 80% emotional and no one ever told them. It's for the seasoned leader who's tired of advice that assumes they can be a robot or a saint. It's for the HR partner, the executive coach, the LandD director, and the facilitator who can feel a room's energy shift but need new language to help them navigate changing dynamics. And it's for anyone who has ever thought: Where is the user's manual for this mess?Most leadership books ask you to choose: work on yourself, fix your relationships, or change your culture. Friction shows you why all three are connected by emotion and gives you the tools to work on all of them at once, backed by a companio. …

PF. Condition: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.