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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Condition: like_new. Book is in like new condition with minimal signs of wear. Pages are clean and free from notes or highlighting. Dust cover is intact. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Condition: like_new. Fast Free Shipping â" Excellent condition book with clean cover and pages. Barely handled, with minimal wear. An outstanding copy, close to enjoy!
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
paperback. Condition: Very Good. Crease on cover*.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Condition: like_new. Item may have minor cosmetic defects such as marks, wears, cuts, bends, or crushes on the cover, spine, pages, or dust cover. Dust cover is intact and pages are clean and not marred by notes. Item may contain remainder marks on outside edges. Item may be missing bundled media.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint is a Gift Using Customer Feedback as a Strategic Took
Language: English
Published by Berrett-Koehler Publishers, San Francisco, 1999
ISBN 10: 1881052818 ISBN 13: 9781881052814
Soft Cover. Condition: Very Good+. Seventh Printing. Faint 1/4" spots along top edge or rear cover. Foreword by Sir Collin Marshall, Chairman, British Airways. 222 pages. Size: 8vo - over 7¾" - 9¾" tall.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Condition: good. Used - Good: All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Any access codes or passwords originally included with the book may be expired, used or no longer valid. Image is stock photo and cover art edition may be different than pictured.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Condition: acceptable. Acceptable condition. Reading copy. May have signs of wear and previous use scuffs, library copy, highlighting, writing, and underlining . May have foxing, slight water damage or tears. 100% GUARANTEE! Shipped with delivery confirmation. If you're not satisfied with purchase please return item with no hassle.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go
Published by Berrett-Koehler Publishers, 2008
Paperback. Condition: Very Good. Very Good Condition. Five star seller - Buy with confidence!
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Personal Quality: The Basis of All Other Quality
Language: English
Published by Time Manager International, 1988
ISBN 10: 8788036731 ISBN 13: 9788788036732
Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Soft cover. Condition: New. 2nd Edition. Ships from California.
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A Complaint is a Gift : using customer feedback as a strategic tool
Language: English
Published by Berrett-Koehler Publishers, San Francisco, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
First Edition
Softcover. Condition: Very Good. Dust Jacket Condition: No Dust Jacket. First Edition. Some shelf and corner wear. Inside text appears clean and crisp. Binding is very good, Otherwise appears never used. In very nice condition. Looks Nice. Has bookstore Stickers on the Cover. Size: 23 cm. 222 pp. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Education; Consumer complaints; ISBN: 1881052818. ISBN/EAN: 9781881052814. Dewey Code: 658.8/12 20. Pictures of this item not already displayed here available upon request. Inventory No: 1561004616.
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Condition: Aceptable. : Este libro, 'Una queja es un regalo', explora cómo las quejas de los clientes pueden ser utilizadas como una herramienta valiosa para la mejora continua de una organización. Janelle Barlow y Claus Moller ofrecen una guía práctica para convertir las quejas en oportunidades estratégicas, abordando temas como el trato con clientes descontentos, el manejo de críticas personales y la creación de una cultura empresarial receptiva a la retroalimentación del cliente. Con consejos prácticos y ejemplos relevantes, este libro es esencial para cualquier empresa que busque fortalecer la lealtad del cliente y optimizar sus servicios. EAN: 9788480882736 Tipo: Libros Categoría: Negocios y Economía Título: Una queja es un regalo Autor: Janelle Barlow| Claus Moller Editorial: Gestión 2000 Idioma: es-ES Páginas: 194 Formato: tapa blanda.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condition: New.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Language: English
Published by Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condition: New.
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Condition: Bueno. : Este libro explora la importancia de la calidad personal como base para el éxito en todos los ámbitos, tanto en el sector privado como en el público. Aborda cómo la calidad individual, departamental y empresarial influye en la satisfacción del cliente, que se ha vuelto cada vez más exigente. Con ilustraciones y 192 páginas, este libro ofrece una perspectiva sobre el desarrollo de la calidad, enfocándose en aspectos que van más allá de los técnicos de productos y servicios. EAN: 9788789264509 Tipo: Libros Categoría: Negocios y Economía Título: Calidad personal Autor: Claus Moller Idioma: es-ES Páginas: 192 Formato: tapa dura.
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Condition: As New. Unread book in perfect condition.
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Condition: New.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Personal Quality: The Basis of All Other Quality
Language: English
Published by Time Manager International, 1988
ISBN 10: 8788036731 ISBN 13: 9788788036732
Seller: Henfold Stamps and Books, Glasgow, United Kingdom
Seller rating 3 out of 5 stars
Hardcover. Condition: Near Fine. Excellent condition. Book shows very little wear.
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Condition: New.
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Encuadernación de tapa blanda. Condition: Muy bien. 1ª Edición. Muy bueno/ Very good. Primera edición/ First edition.
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Condition: As New. Unread book in perfect condition.
