A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Janelle Barlow,Claus Moller

ISBN 10: 1881052818 ISBN 13: 9781881052814
Published by Berrett-Koehler Publishers, 1996
Language: English
Condition: Used - Very good Soft cover

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Used - Soft cover

Condition: Used - Very good

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