Larson Bennett (20 results)

Condition: Good. Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.

Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

hardcover. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!

Hard Cover. VG - some minor wear and ex Royal Aircraft Establishment library with the usual markings - blue cloth hard-covers. Octavo. 601pp. Illustrated with diagrams, photographs and drawings.

Condition: New.

Hardback. Condition: New. Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consistent execution of the company's value proposition on a day-to-day basis, they waste their efforts constantly chasing after new customers or trying to address every complaint. Using research to demonstrate how striving to turn merely satisfied customers into highly satisfied customers significantly affects loyalty behaviors and in turn boosts profits, Capturing Loyalty lays out a new approach to a very old problem. Additionally, it presents a blueprint for identifying the perceived risks to consumers inherent in your business-many of which are not readily apparent to the casual or even invested observer-and explains how to minimize those risks.Authors Larson and McClellan explain why trying to ensure 100% customer satisfaction is not the path to achieving customer loyalty, and that the reality is that customer dissatisfaction is rarely the result of an error a business has made-two concepts that many initially find counterintuitive. You'll learn how to offer your company's products and services in a manner that creates highly satisfied customers, understand the true value and vast economic benefits of having highly satisfied customers, and see why highly satisfied customers are actually cheaper to serve than others. The book presents a clear and comprehensive plan for creating a loyalty initiative suitable to your business and cascading it through your entire organization, from the C-suite to the line employees.

Condition: As New. Unread book in perfect condition.

Condition: New. In.

paperback. Condition: New. In shrink wrap. Looks like an interesting title!

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: New. Satisfaction Guaranteed or your money back.

Hardcover. Condition: Brand New. 197 pages. 9.50x6.50x1.00 inches. In Stock.

Hardcover. Condition: Very Good. No Jacket. 2nd Edition. 2nd edition, 1st printing ; xxvi, 903 p. : ill. ; 29 cm. ; ISBN: 0721667945; 9780721667942; National Library: 9216266; 072-16679; b94-10460 LCCN: 92-49115 ; LC: RD558; Dewey: 617.5/74 ; OCLC: 27035976 ; "This comprehensive reference on disorders of the elbow with the most current and authoritative information available, provides information related to elbow pathology and emphasizes diagnosis and surgical technique. Unique to this book is coverage of such surgical techniques as ulnohumeral arthroplasty, failed tennis elbow surgery, medical and lateral collateral ligament reconstruction, and prosthetic replacement of the joint." ; Contents: Embryology; Phylogeny; Anatomy of the elbow joint; Biomechanics of the elbow; Physical examination of the elbow; Functional evaluation of the elbow; Diagnostic radiographic techniques of the elbow; Arthroscopy of the elbow; Evaluation of the painful elbow: the problem elbow; Surgical exposures of the elbow; Continuous axillary brachial plexus catheters; Rehabilitation; Imaging of the pediatric elbow; Congenital abnormalities of the elbow; Supracondylar fractures of the elbow in children; Physeal fractures of the elbow; Fractures of the neck of the radius in children; Osteochondritis dissecans.-- Dislocations of the child's elbow; Ischemia from fractures and injuries about the elbow; Fractures of the distal humerus in the adult; Nonunion and delayed union of distal humeral fractures; Radial head fracture; Fractures of the proximal ulna and olecranon; Nonunion of the olecranon and proximal ulna; Elbow dislocations; Classification and spectrum of elbow instability: recurrent instability; Contractures of the elbow; Post-traumatic stiffness: distraction arthroplasty; Tendon injuries about the elbow; Ectopic ossification about the elbow; Soft tissue coverage of the elbow; Replantation of the elbow; Muscle and tendon trauma: tennis elbow.-- Surgical failure of the tennis elbow; Ulnar nerve injury; Diagnosis and treatment of ulnar collateral ligament injuries in athletes; Lateral collateral ligament injury; Articular injuries in the athlete -- Rehabilitation of the athlete's elbow; Overuse syndrome of the elbow; Interposition arthroplasty of the elbow; Custom arthroplasty and hemiarthroplasty of the elbow; Elbow arthroplasty: indications and implant selection; Resurfacing elbow replacement arthroplasty: rationale, technique, and results; Semiconstrained elbow replacement arthroplasty: rationale, technique, and results; Complications of elbow replacement surgery; Revision of failed total elbow arthroplasty.; Nonimplantation salvage of failed reconstructive procedures of the elbow; Arthrodesis; Flaccid dysfunction of the elbow; Spastic dysfunction of the elbow; Amputation; Rheumatoid arthritis; Nonrheumatoid inflammatory arthritis; Primary degenerative arthritis of the elbow: ulnohumeral arthroplasty; Septic arthritis; Hematologic arthritis; Neurotrophic arthritis; Nerve entrapment syndromes; Pain dysfunction syndrome; Neoplasms of the elbow; Loose bodies; Bursitis; Elbow in metabolic disease.; red cloth, ex-lib, stamps, labels, ownership stamp on title page ; "This text is THE source for orthopedists in the study of elbow problems"--Charles Rockwood ; VG. Book.

Hardback. Condition: New. Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consistent execution of the company's value proposition on a day-to-day basis, they waste their efforts constantly chasing after new customers or trying to address every complaint. Using research to demonstrate how striving to turn merely satisfied customers into highly satisfied customers significantly affects loyalty behaviors and in turn boosts profits, Capturing Loyalty lays out a new approach to a very old problem. Additionally, it presents a blueprint for identifying the perceived risks to consumers inherent in your business-many of which are not readily apparent to the casual or even invested observer-and explains how to minimize those risks.Authors Larson and McClellan explain why trying to ensure 100% customer satisfaction is not the path to achieving customer loyalty, and that the reality is that customer dissatisfaction is rarely the result of an error a business has made-two concepts that many initially find counterintuitive. You'll learn how to offer your company's products and services in a manner that creates highly satisfied customers, understand the true value and vast economic benefits of having highly satisfied customers, and see why highly satisfied customers are actually cheaper to serve than others. The book presents a clear and comprehensive plan for creating a loyalty initiative suitable to your business and cascading it through your entire organization, from the C-suite to the line employees.

Paperback. Condition: Good. Illustrated by Rutherford, Walter; Born, Ernest (illustrator). First Edition. Pages 217-271 plus 52 pages of ads. Printed upon glossy stock. Black and white photography throughout. Features: Tennis Stadium at Hamilton, Bermuda; Hillside Group Housing; Portfolio of Current Architecture; Minnesota Federal Jail Competition; Planning for Laundry Efficiency; Air Conditioning (part 2); Checklist of Air Conditioning Equipment; Dozens of sensational full-page illustrated ads; and much more. Minimal library markings. Average wear. External soiling. Binding intact. A sound copy of this excellent vintage issue.; Magazine; 4to - over 9¾" - 12" tall; The Architectural Record (Magazine), October (Oct.) 1932, Vol 72, No. 4 : Hillside Housing / Laundry Planning / Air Conditioning Tennis Stadium at Hamilton, Bermuda; Hillside Group Housing; Portfolio of Current Architecture; Minnesota Federal Jail Compet.

Draft script for the sixth episode of the first season of the 1979-1981 NBC television series, which aired on October 25, 1979. Based on the 1929-1967 comic strip character created by Philip Francis Nowlan. Developed for television by Glen A. Larson and Leslie Stevens, the NBC science fiction series ran for two seasons and 32 episodes, and premiered on September 20, 1979, ending on April 16, 1981. The series' two hour premiere was released as a made-for-TV movie and released theatrically in March 1979. The twentieth century astronaut Buck Rogers emerges out of 500 years of suspended animation in the twenty-fifth century and becomes Earth's greatest hero. In this episode, Buck and Wilma seek the help of a retired fighter pilot and his legendary "Fighting 69th" squadron to go after a notorious gunrunner who has stolen a stockpile of 20th century nerve agents. Front wrapper integral with title page, dated August 23, 1979, with credits for screenwriter David Bennett Carren. 69 leaves, with last page of text numbered 66. Xerographic duplication on blue leaves, rectos only, with pink revision pages throughout, dated 8/29/79. Pages Near Fine, bound with two gold brads.

LeatherBound. Condition: New. BOOKS ARE EXEMPT FROM IMPORT DUTIES AND TARIFFS; NO EXTRA CHARGES APPLY. LeatherBound edition. Condition: New. Reprinted from edition. Leather Binding on Spine and Corners with Golden leaf printing on spine. NO changes have been made to the original text. This is NOT a retyped or an ocr'd reprint. Illustrations, Index, if any, are included in black and white. Each page is checked manually before printing. Pages: 726 As this print on demand book is reprinted from a very old book, there could be some missing or flawed pages, but we always try to make the book as complete as possible. Fold-outs, if any, are not part of the book. If the original book was published in multiple volumes then this reprint is of only one volume, not the whole set. Sewing binding for longer life, where the book block is actually sewn (smythe sewn/section sewn) with thread before binding which results in a more durable type of binding. Pages: 726 Language: English.

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. InhaltsverzeichnisForeword by Maxine ClarkPreface: Consistency-Based vs. Delight-Based Customer LoyaltyAcknowledgementsChapter 1 Blinded by Delight: The Truth about Customer LoyaltyChapter 2.