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Hernon Peter Altman Ellen Dugan Robert E (16 results)
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Language: English
Published by American Library Association, 2015
ISBN 10: 0838913083 ISBN 13: 9780838913086
Condition: Very Good. updated. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Language: English
Published by American Library Association, 2015
ISBN 10: 0838913083 ISBN 13: 9780838913086
Condition: Good. updated. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Language: English
Published by American Library Association, 2015
ISBN 10: 0838913083 ISBN 13: 9780838913086
Condition: Very Good. updated. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing.
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paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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ASSESSING SERVICE QUALITY
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
Condition: New.
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Condition: As New. Unread book in perfect condition.
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New.
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Condition: New.
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition.
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Condition: New. pp. 256.
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Condition: New. pp. 256.
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Paperback. Condition: Brand New. 3rd edition. 256 pages. 11.00x8.75x0.75 inches. In Stock.
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Hernon, P: Assessing Service Quality
Language: English
Published by American Library Association, 2015
ISBN 10: 0838913083 ISBN 13: 9780838913086
Condition: New. KlappentextrnrnSince Assessing Service Quality premiered in 1998, scores of library managers and administrators have trusted its guidance for applying a customer-centred approach to service quality and performance evaluation. This exten.
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Paperback. Condition: Brand New. 3rd edition. 256 pages. 11.00x8.75x0.75 inches. In Stock. This item is printed on demand.
