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Greg Roche Bill Self (9 results)
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Customer Satisfaction Measurement for ISO 9000: 2000
Language: English
Published by Taylor & Francis Group, 2001
ISBN 10: 0750655135 ISBN 13: 9780750655132
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Condition: New. pp. 176 1st Edition.
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Customer Satisfaction Measurement for ISO 9000: 2000
Language: English
Published by Butterworth-Heinemann, 2002
ISBN 10: 0750655135 ISBN 13: 9780750655132
Paperback. Condition: Brand New. 176 pages. 9.00x6.00x0.25 inches. In Stock.
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Condition: New.
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Condition: New.
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Condition: New.
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Condition: New. Print on Demand pp. 176 This item is printed on demand.
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Condition: New. PRINT ON DEMAND pp. 176.
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Gebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Nigel Hill, Bill Self, Greg RocheFor the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inap.
