Capote Kellie (30 results)

Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.…

Condition: very_good. Very good condition. Light Wear.

Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condition: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.

Condition: very_good. Supports Goodwill of Silicon Valley job training programs. The cover and pages are in very good condition! The cover and any other included accessories are also in very good condition showing some minor use. The spine is straight, there are no rips tears or creases on the cover or the pages.…

hardcover. Condition: Good. Dust Jacket Condition: Includes dust jacket.

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: New.

Hardback. Condition: New. Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

Hardback. Condition: New. Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

hardcover. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condition: New.

Condition: New. 1st edition NO-PA16APR2015-KAP.

Condition: New.

Condition: New. 2024. 1st Edition. hardcover. . . . . .

Hardcover. Condition: Brand New. 256 pages. 9.09x6.30x4.05 inches. In Stock.

Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: New. In English.

Condition: New. 2024. 1st Edition. hardcover. . . . . . Books ship from the US and Ireland.

Condition: New. Brand new! Please provide a physical shipping address.

Buch. Condition: Neu. Neuware - Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed 'How-To' guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: - Explanations of the ideal organizational structures to enable Digital Customer Success management - Case studies and examples from real companies blazing new trails in Customer Success - Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

Hardback. Condition: New. Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

Condition: NEW.

Hardback. Condition: New. Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

Buch. Condition: Neu. Digital Customer Success | Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth | Kellie Capote (u. a.) | Buch | Foreword viiChapter 1 The High-Speed Evolution of Customer Success 1Chapter 2 Durable Business Strategies to Fuel Long-Term Success 19Chapter 3 Digital Customer Success Is a Strategic Program 35Chapter 4 The Digital Customer Success Maturity Model 53Chap | Englisch | 2024 | John Wiley & Sons Inc | EAN 9781394205875 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.…

Softcover. Condition: New. 1st Edition. New book, unread, in perfect condition. Text in Portuguese. Softcover, 288 pages, 23 x 16 x 1.6 cm, 430 g. Published by Autêntica Editora LTDA, Brasil, 2026. 1st Edition. Contributors: Gil, Luis Reyes (translator). Resumo (em português): Imagine o seu restaurante favorito: a equipe sabe o seu nome, conhece o seu prato e faz você voltar sempre. Como entregar essa experiência pessoal a milhares de clientes, de forma eficiente e escalável? Esse à o dilema "humano versus digital" que praticamente todo negà cio enfrenta â" e que este livro resolve. Nick Mehta e Kellie Capote mostram que escolher entre interações automatizadas e impessoais ou relacionamentos exclusivamente humanos e não escaláveis à uma falsa dicotomia. Existe um terceiro caminho: o Customer Success Digital, que oferece uma experiência personalizada, humana e que prioriza o digital para todos os clientes â" e não apenas para os pequenos, que costumavam receber sà o atendimento automático. Tecnologia e dados aqui servem para ampliar o toque humano, não para substituÃ-lo. Mais que teoria, o livro entrega um guia prático e orientado por dados: o modelo de maturidade do CS Digital e suas fases proativa, personalizada e preditiva, como lançar sua primeira iniciativa digital, governança na empresa inteira, a otimização do kit de ferramentas e a habilidade de ser mais humano â" tudo ilustrado com cases reais. Leitura essencial para profissionais e gestores de Customer Success e de atendimento ao cliente, gerentes de vendas e de marketing, executivos, professores e estudantes de negà cios.…

Softcover. Condition: New. 1st Edition. New book, unread, in perfect condition. Text in Portuguese. Softcover, 560 pages, 23 x 16 x 3.8 cm, 900 g. Published by Autêntica Editora LTDA, Brasil, 2026. 1st Edition. Pre-order title: publication date 30/07/2026. Resumo (em português): Customer Success De onde virá a receita do seu negà cio no futuro? Sua empresa ainda à daquelas que têm que "matar um leão por dia" para fechar o mês? Já ouviu falar em receita recorrente? Acha que customer success à assunto para empresas de tecnologia ou startups? Se essas e outras dúvidas lhe ocorreram, você precisa ler Customer Success para descobrir que, muito alà m de um neologismo, trata-se de uma nova estratà gia para lidar com os modelos de negà cios baseados em serviços em vez de produtos, em uso ao invà s de propriedade. Seja qual for o segmento em que atua, direta ou indiretamente, você será impactado por esse fenà meno. Customer success tem a ver com a geração de receita atravà s da criação de drivers de retenção ativa de clientes, de redução do churn, e estratà gias de upselling para maximizar o valor do cliente ao longo do seu ciclo de vida, o LTV (Lifetime Value). Customer Success vai muito alà m da satisfação dos clientes. à saber que a sobrevivência da sua empresa depende do sucesso do negà cio do seu cliente, e a partir daà adequar estruturas e processos para crescer de forma rentável e contÃnua. Customer Success: como as empresas inovadoras descobriram que a melhor forma de aumentar a receita à garantir o sucesso dos clientes, vai ajudá-lo a: * Compreender o contexto que levou ao inÃcio do movimento de customer success * Construir uma estratà gia de customer success comprovada pelas empresas mais competitivas do mundo * Implementar um plano de ação para estruturar a função customer success em sua empresa Os clientes querem produtos que os ajudem a alcançar seus prà prios resultados. Ao assegurar que seus clientes obtenham valor com seus produtos ou serviços, você está protegendo as receitas recorrentes e criando um cliente para toda a vida. Customer Success mostra como dar inÃcio à revolução centrada no cliente e a mantê-la no longo prazo. Customer Success Digital Imagine o seu restaurante favorito: a equipe sabe o seu nome, conhece o seu prato e faz você voltar sempre. Como entregar essa experiência pessoal a milhares de clientes, de forma eficiente e escalável? Esse à o dilema "humano versus digital" que praticamente todo negà cio enfrenta â" e que este livro resolve. Nick Mehta e Kellie Capote mostram que escolher entre interações automatizadas e impessoais ou relacionamentos exclusivamente humanos e não escaláveis à uma falsa dicotomia. Existe um terceiro caminho: o Customer Success Digital, que oferece uma experiência personalizada, humana e que prioriza o digital para todos os clientes â" e não apenas para os pequenos, que costumavam receber sà o atendimento automático. Tecnologia e dados aqui servem para ampliar o toque humano, não para substituÃ-lo. Mais que teoria, o livro entrega um guia prático e orientado por dados: o modelo de maturidade do CS Digital e suas fases proativa, personalizada e preditiva, como lançar sua primeira iniciativa digital, governança na empresa inteira, a otimização do kit de ferramentas e a habilidade de ser mais humano â" tudo ilustrado com cases reais. Leitura essencial para profissionais e gestores de Customer Success e de atendimento ao cliente, gerentes de vendas e de marketing, executivos, professores e estudantes de negà cios.…