Practical Guide Achieving Customer by Berners Philip (39 results)
Language: English
Published by Taylor and Francis Ltd, GB, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Rarewaves.com USA, London, LONDO, United KingdomRarewaves.com USA
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Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.…
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Language: English
Published by Taylor and Francis Ltd, GB, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA
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Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.…
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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£ 45.25
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Condition: As New. Unread book in perfect condition.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: California Books, Miami, FL, U.S.A.California Books
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Language: English
Published by Taylor & Francis Ltd, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: THE SAINT BOOKSTORE, Southport, United KingdomTHE SAINT BOOKSTORE
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Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.
Language: English
Published by Taylor & Francis Group, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condition: New. pp. 176.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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Condition: As New. Unread book in perfect condition.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
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Condition: New. In.
Language: English
Published by Routledge 2022-07-18, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
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Paperback. Condition: New.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
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Paperback. Condition: Brand New. 179 pages. 9.00x6.00x0.50 inches. In Stock.
Language: English
Published by Taylor and Francis Ltd, GB, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Rarewaves USA United, HEBRON, KY, U.S.A.Rarewaves USA United
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Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.…
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
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Condition: New.
More imagesLanguage: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels | Philip Berners (u. a.) | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2022 | Routledge | EAN 9780367723859 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.…
Language: English
Published by Taylor and Francis Ltd, GB, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Softcover
Seller: Rarewaves.com UK, London, United KingdomRarewaves.com UK
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£ 40.61
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Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.…
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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£ 181.80
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Condition: As New. Unread book in perfect condition.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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Condition: New.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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£ 177.56
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Condition: As New. Unread book in perfect condition.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condition: New. 1st edition NO-PA16APR2015-KAP.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
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Condition: New. In.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: California Books, Miami, FL, U.S.A.California Books
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Biblios, frankfurt am main, HESSE, GermanyBiblios
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Language: English
Published by Taylor & Francis Ltd, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: THE SAINT BOOKSTORE, Southport, United KingdomTHE SAINT BOOKSTORE
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Hardback. Condition: New. New copy - Usually dispatched within 4 working days.
Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
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Language: English
Published by Routledge, 2022
Series: Book 4 of 4 - The Practical Guide to Events and Hotel Management Series
- Hardcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
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Hardcover. Condition: Brand New. 176 pages. 9.18x6.12x0.67 inches. In Stock.
