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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor and Francis Ltd, GB, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor and Francis Ltd, GB, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
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Condition: As New. Unread book in perfect condition.
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Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor & Francis Ltd, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor & Francis Group, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Condition: New. pp. 176.
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Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 50.80
£ 11.98 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Routledge 2022-07-18, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
£ 47.72
£ 15.49 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
Condition: New.
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Paperback. Condition: Brand New. 179 pages. 9.00x6.00x0.50 inches. In Stock.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor and Francis Ltd, GB, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
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Taschenbuch. Condition: Neu. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels | Philip Berners (u. a.) | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2022 | Routledge | EAN 9780367723859 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor and Francis Ltd, GB, 2022
ISBN 10: 0367723859 ISBN 13: 9780367723859
Paperback. Condition: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
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Condition: As New. Unread book in perfect condition.
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Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New.
-
-
Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition.
-
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 183.29
£ 11.98 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesSeller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
Condition: New.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Book 4 of 4: The Practical Guide to Events and Hotel Management SeriesLanguage: English
Published by Taylor & Francis Ltd, 2022
ISBN 10: 0367723875 ISBN 13: 9780367723873
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: New. New copy - Usually dispatched within 4 working days.
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Hardcover. Condition: Brand New. 176 pages. 9.18x6.12x0.67 inches. In Stock.
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