Call Environments (86 results)

paperback. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.

Condition: As New. Unread book in perfect condition.

Condition: New.

Paperback or Softback. Condition: New. Design of Work Environments Ergonomics: H&S. Call Centres, a practical case. Book.

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: New.

Condition: New.

Soft Cover. Condition: As New. Dust Jacket Condition: None Issued. First Edition. 520 pages. Book appears to have hardly been read and is in As new condition throughout.

Condition: New. pp. 336.

Condition: New. pp. 336.

Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.

Condition: New. Series: Routledge Studies in Computer Assisted Language Learning. Num Pages: 236 pages, 52 black & white tables, 11 black & white line drawings. BIC Classification: JNQ; JNV. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 13. Weight in Grams: 385. . 2011. 1st Edition. paperback. . . . . …

paperback. Condition: New. BRAND NEW, Perfect Shape, No Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction.…

Paperback. Condition: New.

Condition: As New. Unread book in perfect condition.

Condition: New.

Condition: New. In English.

Paperback. Condition: Brand New. reprint edition. 227 pages. 8.75x5.75x0.50 inches. In Stock.

Condition: As New. Unread book in perfect condition.

Condition: New. Series: Routledge Studies in Computer Assisted Language Learning. Num Pages: 236 pages, 52 black & white tables, 11 black & white line drawings. BIC Classification: JNQ; JNV. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 13. Weight in Grams: 385. . 2011. 1st Edition. paperback. . . . . Books ship from the US and Ireland. …

Condition: New.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condition: Very Good. 1st Edition. Back cover of book is scratched slightly, otherwise book is in very good condition.

Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.…

paperback. Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condition: New.

Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and BusinessThe UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expected to continue growing (DTI, 2004). By 2007 this industry will employ almost 1 million people in approximately 6,000 call centres (DTI, 2004). The banking and finance services are the business sector that runs the most of the Call Centres in the UK employing more than one quarter of the total call-handlers. This essay is structured as follows; firstly, definitions are given of what constitutes a Call Centre (CC) and what is a call-handler. Later, descriptions of the current working practices and general problems in the CC industry are explained, giving attention to Lloyds TSB CCs (LTSBCC) in particular. The second part of this essay begins with a description of the working practices in the Birmingham LTSBCC (BirmCC), giving special importance to the job design (variety, autonomy, and completeness) and the hygiene factors (Herzberg, 1966). Later a comparison between the BirmCC and other LTSBCCs are carried out in order to highlight the deficits of the BirmCC. Advice is also given regarding ergonomics issues. To conclude, recommendations and steps for their implementation are provided.…

Condition: New.

Condition: New. Brings together two prominent strands in second language acquisition theory and research: the concept of learner autonomy and computer-assisted language learning (CALL). This book offers researchers a starting point into researching learner autonomy in CALL contexts. Series: Routledge Studies in Computer Assisted Language Learning. Num Pages: 336 pages, 52 black & white tables, 11 black & white line drawings. BIC Classification: CBG; UYV. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 245 x 162 x 20. Weight in Grams: 453. . 2007. 1st Edition. hardcover. . . . . …