9780241003305 - the Effortless Experience: Conquering the New Battleground for Customer Loyalty by Dixon, Matthew; Toman, Nicholas; Delisi, Rick (60 results)

- Softcover
Seller: World of Books (was SecondSale), Montgomery, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
£ 4.61
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

- Softcover
Seller: World of Books (was SecondSale), Montgomery, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Very good
£ 4.61
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

- Softcover
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
£ 4.98
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
£ 4.98
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Very good
£ 5.03
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: Better World Books: West, Reno, U.S.A.Better World Books: West
Contact seller5-star sellerCondition: Used - Good
£ 5.03
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: Dream Books Co., Denver, U.S.A.Dream Books Co.
Contact seller5-star sellerCondition: Used - Fair
£ 5.04
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

- Softcover
Seller: Blue Vase Books, Interlochen, U.S.A.Blue Vase Books
Contact seller5-star sellerCondition: Used - Good
£ 5.06
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental material…s.

- Softcover
Seller: ThriftBooks-Dallas, Dallas, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Fair
£ 5.06
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

- Softcover
Seller: ThriftBooks-Atlanta, AUSTELL, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Fair
£ 5.06
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

- Softcover
Seller: ThriftBooks-Atlanta, AUSTELL, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
£ 5.06
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

- Softcover
Seller: ThriftBooks-Dallas, Dallas, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Good
£ 5.06
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

- Softcover
Seller: The Maryland Book Bank, Baltimore, U.S.A.The Maryland Book Bank
Contact seller5-star sellerCondition: Used - Good
£ 1.98
£ 3.51 shippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Good. Corners are bent. Used - Good.

- Softcover
Seller: Half Price Books Inc., Dallas, U.S.A.Half Price Books Inc.
Contact seller5-star sellerCondition: Used - Very good
£ 3.07
£ 2.61 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Softcover
Seller: HPB-Ruby, Dallas, U.S.A.HPB-Ruby
Contact seller5-star sellerCondition: Used - Very good
£ 3.07
£ 2.80 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Softcover
Seller: HPB Inc., Dallas, U.S.A.HPB Inc.
Contact seller5-star sellerCondition: Used - Very good
£ 3.07
£ 2.80 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Softcover
Seller: Zoom Books East, Glendale Heights, U.S.A.Zoom Books East
Contact seller5-star sellerCondition: Used - Good
£ 6.64
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

- Softcover
Seller: HPB-Red, Dallas, U.S.A.HPB-Red
Contact seller5-star sellerCondition: Used - Good
£ 3.85
£ 2.80 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

- Softcover
Seller: Cycle Books LA, south el monte, U.S.A.Cycle Books LA
Contact seller5-star sellerCondition: Used
£ 4.61
£ 2.24 shippingShips within U.S.A.Quantity: 1 available
Condition: like_new.

- Softcover
Seller: WeBuyBooks, Rossendale, United KingdomWeBuyBooks
Contact seller5-star sellerCondition: Used - Very good
£ 1.17
£ 5.92 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

- Softcover
Seller: WorldofBooks, Goring-By-Sea, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Good
£ 3.72
£ 5.60 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.

- Softcover
Seller: WorldofBooks, Goring-By-Sea, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Very good
£ 3.72
£ 5.60 shippingShips from United Kingdom to U.S.A.Quantity: 7 available
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

- Softcover
Seller: WeBuyBooks, Rossendale, United KingdomWeBuyBooks
Contact seller5-star sellerCondition: Used - Good
£ 3.49
£ 5.92 shippingShips from United Kingdom to U.S.A.Quantity: 6 available
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

- Softcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
Contact seller5-star sellerCondition: Used - Very good
£ 4.82
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
Contact seller5-star sellerCondition: Used - Good
£ 4.82
£ 5.00 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Softcover
Seller: WeBuyBooks 2, Rossendale, United KingdomWeBuyBooks 2
Contact seller5-star sellerCondition: Used - Very good
£ 2.68
£ 8.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: VeryGood. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

- Softcover
Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks
Contact seller5-star sellerCondition: Used - Very good
£ 9.98
£ 4.99 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisf…ied. See all our books here, order more than 1 book and get discounted shipping. .

- Softcover
Seller: medimops, Berlin, Germanymedimops
Contact seller5-star sellerCondition: Used - Very good
£ 7.87
£ 8.63 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

- Softcover
Seller: medimops, Berlin, Germanymedimops
Contact seller5-star sellerCondition: Used - As new
£ 8.13
£ 8.63 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: as new. Wie neu/Like new.

- Softcover
Seller: Grand Eagle Retail, Bensenville, U.S.A.Grand Eagle Retail
Contact seller5-star sellerCondition: New
£ 17.58
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEvery…one knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head.Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated- loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer's problems.The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in-sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver.The rewards are there for the taking, and the pathway to achieving them is now clearly marked.'A business detective story, in which cherished truths are systematically investigated-and frequently debunked' -Dan Heath, coauthor of Decisive, Switch, and Made to StickMatt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal bestsellerNick Toman is Senior Director of Research for CEB's Sales & Services Practice and is a frequent contributor to the Harvard Business Review.Rick DeLisi is Senior Director of Advisory Services for CEB's Sales & Service Practice and a noted public speaker and facilitator. Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.