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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw Hill (edition 1), 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revi
Language: English
Published by McGraw-Hill Companies, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Open-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Companies, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Open-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Companies, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Change How You Deal with Difficult People and Get the Best Out of Any Situation
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
Seller: BookEnds Bookstore & Curiosities, Ojai, CA, U.S.A.
Seller rating 5 out of 5 stars
Soft cover. Condition: Near Fine. Near Fine condition Softcover includes Index, 214 pages. The exception to the condition is 1 dog eared page.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Book 3 of 16: PERSONAL FINANCE & INVESTMENTSeller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing.
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Super Service: Seven Keys to Delivering Great Customer Service
Language: English
Published by McGraw Hill, New York etc., 1999
First Edition
Soft cover. Condition: As New. No Jacket. 1st Edition. soft cover, as new with no markings on pages, all pages and paged edges clean and bright, front cover white with blue checkered edging, title in red and orange/gold, subtitle in blue and black lettering with color drawings of 3 different service people on white background, back cover with all white background, synopsis of book in red, black ad blue lettering, some with orange/gold border. Chapter titles include: The Heart of the Matter, Serving Up Your Best, Customer service Keys 1-7, How to Handle an Unhappy Customer, Telephone Skills, How to Avoid Stress and Burnout.
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Condition: Bueno. : Este completo kit de herramientas contiene 60 actividades listas para usar que se pueden utilizar 'tal cual' en sesiones cortas de menos de una hora o combinadas para crear programas más largos que puede adaptar a las necesidades específicas de sus empleados de primera línea. Todas las actividades han sido probadas y han demostrado ser muy eficaces en el desarrollo de actitudes positivas y comportamientos amigables con el cliente en los empleados de servicio.Además, los participantes en estas sesiones tienden a disfrutarlas y a esperarlas con interés a medida que aprenden a revitalizar su energía en los 'días malos', a escuchar a los clientes con una mente abierta, a aportar empatía a todos los encuentros con los clientes, a superar las barreras que inhiben la resolución de problemas, a utilizar palabras que inspiran confianza, a pacificar a los clientes descontentos, a terminar una conversación con elegancia y a encontrar soluciones 'ganar-ganar' a todo tipo de problemas. EAN: 9780079137739 Tipo: Libros Categoría: Negocios y Economía|Educación Título: The Customer Service Training Tool Kit Autor: Jeff Gee| Val Gee Editorial: McGraw Hill Idioma: en Páginas: 365 Formato: tapa dura.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 2nd Edition.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 Illus.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Education, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. Nice book. All forms and overheads included in the book.
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Super Service: Seven Keys to Delivering Great Customer Service.Even
Published by McGraw-Hill, 1999
ISBN 10: 0071405577 ISBN 13: 9780071405577
First Edition
Soft cover. Dust Jacket Condition: Very Good. 6th printing, 148-page softcover. clean and unmarked.
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Paperback. Condition: Brand New. 1st edition. 230 pages. 8.00x5.25x0.75 inches. In Stock.
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Paperback. Condition: Brand New. 1st edition. 214 pages. 7.75x5.00x0.50 inches. In Stock.
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Paperback. Condition: Brand New. 2nd edition. 240 pages. 9.50x7.25x0.50 inches. In Stock.
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paperback. Condition: New. In shrink wrap. Looks like an interesting title!
