Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

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9780071625791: Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

Don’t just give them customer service.Give them Super Service!

For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.

Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:

  • Listening to customer needs
  • Understanding today’s savvy customer
  • Adopting a positive attitude
  • Adding value to the customer experience
  • Providing service quickly and efficiently

Customers are becoming increasingly savvy and demanding—which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead—you need to deliver super service.

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Product Description:

Super Service: Completely Revised and Expanded The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like!

About the Author:

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollartraining firm with offices in the United States, Australia, Egypt, Guatemala, andthe United Kingdom. For more information, go to www.mjlearning.com.

"About this title" may belong to another edition of this title.

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Book Description McGraw-Hill Education - Europe, United States, 2009. Paperback. Book Condition: New. 2nd Revised edition. 231 x 183 mm. Language: English . Brand New Book ***** Print on Demand *****.Don t just give them customer service.Give them Super Service! For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. Now, it has been completely revised and expanded to address today s uniquecustomer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding-which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead-you need to deliver super service. Bookseller Inventory # APC9780071625791

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Book Description McGraw-Hill Education - Europe, United States, 2009. Paperback. Book Condition: New. 2nd Revised edition. 231 x 183 mm. Language: English . Brand New Book ***** Print on Demand *****. Don t just give them customer service.Give them Super Service! For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. Now, it has been completely revised and expanded to address today s uniquecustomer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding-which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead-you need to deliver super service. Bookseller Inventory # APC9780071625791

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Book Description McGraw-Hill. Paperback. Book Condition: New. Paperback. 240 pages. Dimensions: 9.1in. x 7.2in. x 0.6in.Dont just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address todays unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding todays savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demandingwhich makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step aheadyou need to deliver super service. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780071625791

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