Ingrid Padilla (11 results)
- Softcover
Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
Contact seller5-star sellerCondition: New
£ 12.95
£ 3.29 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
- Softcover
Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
Contact seller5-star sellerCondition: New
£ 14.53
£ 3.29 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
- Softcover
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
Contact seller5-star sellerCondition: New
£ 23.79
£ 26.09 shippingShips from Germany to U.S.A.Quantity: 2 available
Taschenbuch. Condition: Neu. Neuware.
- Softcover
- Print on Demand
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller4-star sellerCondition: New
£ 12.83
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New. Print on Demand.
- Softcover
- Print on Demand
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller4-star sellerCondition: New
£ 13.59
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New. Print on Demand.
- Softcover
- Print on Demand
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller4-star sellerCondition: New
£ 18.87
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New. Print on Demand.
- Softcover
- Print on Demand
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
Contact seller5-star sellerCondition: New
£ 19.33
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. Every IT department has ServiceNow. Few are actually supported by it. Most organizations buy the platform and never close the gap between owning a license and running a genuinely efficient service. Tickets pile up in inconsistent categories. SLA targets were copied from a template nobody val…idated. Notifications train everyone to ignore their inbox. The CMDB was declared "done" once and never trusted since. AI features sit half-configured because no one agreed what problem they were supposed to solve. ServiceNow Excellence closes that gap -- deliberately, in sequence, one decision at a time. This isn't a button-by-button user manual, and it won't go stale the next time ServiceNow renames a menu. Every recommendation in this book is anchored to ITIL 4, the methodology ServiceNow was built to express. Tooling changes with every release. The method doesn't. That's the difference between advice that survives your next platform upgrade and advice that expires with it. Inside, you'll get a complete, practical operating model for IT service delivery, including: Incident, change, and request management workflows that actually reduce cycle time -- and the ITIL practices behind each oneHow to build SLA targets from your own historical data instead of an arbitrary, aspirational templateNotification design that reaches the right person with a clear next action, instead of flooding everyone's inboxA knowledge base practice that turns every resolved ticket into a reusable asset instead of a repeated investigationProductivity KPIs, trend detection through problem management, and analytics leadership will actually useExactly which AI features are free in your instance today, which require a paid tier, and how to sequence adoption so you get real value instead of shelfwareA lean, use-case-driven path to a CMDB you can actually trustGovernance for apps, integrations, and Integration Hub "spoke" automations -- with concrete scenarios -- before sprawl sets inA concrete 90-day roadmap that takes every chapter from idea to daily habitWho this book is for: IT service managers, ServiceNow administrators and architects, ITSM/ITIL practitioners, and IT directors who are tired of a platform that feels like it's fighting them instead of working for them -- whether you're standing up ServiceNow for the first time or repairing an instance that's drifted for years. Every chapter closes with a one-page checklist you can actually use in a meeting, and every major topic includes reference tables (KPI definitions, SLA tiers, ITIL practice mappings, AI feature tiers) so this book keeps working as a desk reference long after the first read. The platform is the tool. ITIL is the method. This book is the bridge. Independent educational guide. Not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Softcover
- Print on Demand
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller4-star sellerCondition: New
£ 20.38
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New. Print on Demand.
- Softcover
Seller: a Livraria + Mondolibro, Berlin, Germanya Livraria + Mondolibro
Contact seller1-star sellerCondition: New
£ 27.32
£ 37.64 shippingShips from Germany to U.S.A.Quantity: 1 available
Softcover. Condition: Neu.
- Softcover
- Print on Demand
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 15.99
£ 37.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. Your Domain Controller Is One Alert Away From Being the Next Ransomware HeadlineActive Directory isn't just part of your network - in most breaches, it's the target. And in most organizations, it's the least watched system they own.ADAudit Plus in Practice is the no-fluff implementation guid…e for turning AD auditing into real security, not just a dashboard nobody checks.Inside: a phased rollout that avoids alert fatigue, the 15 highest-value reports and alerts with real examples, a repeatable framework for killing false positives, behavioral baselining to catch what static rules miss, 5 ready-to-use incident playbooks, named attack techniques mapped to detection, and a 90-day roadmap from "just installed it" to genuinely proactive.Written for IT admins and security teams who want practical, field-tested guidance - not vendor marketing.Stop reacting. Start detecting.Scroll up and grab your copy today. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Softcover
- Print on Demand
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 17.49
£ 37.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. Every IT department has ServiceNow. Few are actually supported by it. Most organizations buy the platform and never close the gap between owning a license and running a genuinely efficient service. Tickets pile up in inconsistent categories. SLA targets were copied from a template nobody val…idated. Notifications train everyone to ignore their inbox. The CMDB was declared "done" once and never trusted since. AI features sit half-configured because no one agreed what problem they were supposed to solve. ServiceNow Excellence closes that gap -- deliberately, in sequence, one decision at a time. This isn't a button-by-button user manual, and it won't go stale the next time ServiceNow renames a menu. Every recommendation in this book is anchored to ITIL 4, the methodology ServiceNow was built to express. Tooling changes with every release. The method doesn't. That's the difference between advice that survives your next platform upgrade and advice that expires with it. Inside, you'll get a complete, practical operating model for IT service delivery, including: Incident, change, and request management workflows that actually reduce cycle time -- and the ITIL practices behind each oneHow to build SLA targets from your own historical data instead of an arbitrary, aspirational templateNotification design that reaches the right person with a clear next action, instead of flooding everyone's inboxA knowledge base practice that turns every resolved ticket into a reusable asset instead of a repeated investigationProductivity KPIs, trend detection through problem management, and analytics leadership will actually useExactly which AI features are free in your instance today, which require a paid tier, and how to sequence adoption so you get real value instead of shelfwareA lean, use-case-driven path to a CMDB you can actually trustGovernance for apps, integrations, and Integration Hub "spoke" automations -- with concrete scenarios -- before sprawl sets inA concrete 90-day roadmap that takes every chapter from idea to daily habitWho this book is for: IT service managers, ServiceNow administrators and architects, ITSM/ITIL practitioners, and IT directors who are tired of a platform that feels like it's fighting them instead of working for them -- whether you're standing up ServiceNow for the first time or repairing an instance that's drifted for years. Every chapter closes with a one-page checklist you can actually use in a meeting, and every major topic includes reference tables (KPI definitions, SLA tiers, ITIL practice mappings, AI feature tiers) so this book keeps working as a desk reference long after the first read. The platform is the tool. ITIL is the method. This book is the bridge. Independent educational guide. Not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
