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paperback. Condition: Very Good. Ex-library book* Crease on cover*.
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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw Hill (edition 1), 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Good. 1. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Used book that is in excellent condition. May show signs of wear or have minor defects.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Fine. 1st Edition. Used book that is in almost brand-new condition.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revi
Language: English
Published by McGraw-Hill Companies, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work: Using the S
Language: English
Published by McGraw-Hill Companies, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Open-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Companies, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Change How You Deal with Difficult People and Get the Best Out of Any Situation
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
Seller: BookEnds Bookstore & Curiosities, Ojai, CA, U.S.A.
Seller rating 5 out of 5 stars
Soft cover. Condition: Near Fine. Near Fine condition Softcover includes Index, 214 pages. The exception to the condition is 1 dog eared page.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Book 3 of 16: PERSONAL FINANCE & INVESTMENTSeller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 2nd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Professional 01/06/2007, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Dont Feel Like It!.Even When They Dont Deserve It!
Language: English
Published by McGraw-Hill Education, 1999
ISBN 10: 0070248176 ISBN 13: 9780070248175
Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 2nd Edition.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 Illus.
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Condition: Bueno. : Este completo kit de herramientas contiene 60 actividades listas para usar que se pueden utilizar 'tal cual' en sesiones cortas de menos de una hora o combinadas para crear programas más largos que puede adaptar a las necesidades específicas de sus empleados de primera línea. Todas las actividades han sido probadas y han demostrado ser muy eficaces en el desarrollo de actitudes positivas y comportamientos amigables con el cliente en los empleados de servicio.Además, los participantes en estas sesiones tienden a disfrutarlas y a esperarlas con interés a medida que aprenden a revitalizar su energía en los 'días malos', a escuchar a los clientes con una mente abierta, a aportar empatía a todos los encuentros con los clientes, a superar las barreras que inhiben la resolución de problemas, a utilizar palabras que inspiran confianza, a pacificar a los clientes descontentos, a terminar una conversación con elegancia y a encontrar soluciones 'ganar-ganar' a todo tipo de problemas. EAN: 9780079137739 Tipo: Libros Categoría: Negocios y Economía|Educación Título: The Customer Service Training Tool Kit Autor: Jeff Gee| Val Gee Editorial: McGraw Hill Idioma: en Páginas: 365 Formato: tapa dura.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Education, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. Nice book. All forms and overheads included in the book.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204.
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Paperback. Condition: Brand New. 1st edition. 230 pages. 8.00x5.25x0.75 inches. In Stock.
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Paperback. Condition: Brand New. 1st edition. 214 pages. 7.75x5.00x0.50 inches. In Stock.
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Paperback. Condition: Brand New. 2nd edition. 240 pages. 9.50x7.25x0.50 inches. In Stock.
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paperback. Condition: New. In shrink wrap. Looks like an interesting title!
