Akram Zziwa (50 results)
- Softcover
Seller: California Books, Miami, FL, U.S.A.California Books
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- Softcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
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Language: English
Published by LAP LAMBERT Academic Publishing 2020-09-25, 2020
- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
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- Softcover
Seller: moluna, Greven, Germanymoluna
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More images- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. A Practical Approach to Customer Service | Understanding Customer Service Representation | Zziwa Akram (u. a.) | Taschenbuch | Englisch | 2020 | LAP LAMBERT Academic Publishing | EAN 9786202917162 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mai…l[at]preigu[dot]de | Anbieter: preigu.
- Softcover
Seller: moluna, Greven, Germanymoluna
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- Softcover
Seller: moluna, Greven, Germanymoluna
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Condition: New.
- Softcover
Seller: moluna, Greven, Germanymoluna
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- Softcover
Seller: moluna, Greven, Germanymoluna
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- Softcover
Seller: moluna, Greven, Germanymoluna
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Condition: New.
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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£ 33.49
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Taschenbuch. Condition: Neu. Uma abordagem prática ao serviço ao cliente | Entendendo a Representação do Serviço de Atendimento ao Cliente | Zziwa Akram (u. a.) | Taschenbuch | Portugiesisch | 2020 | Edições Nosso Conhecimento | EAN 9786202934138 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19,… 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Prakticheskij podhod k obsluzhiwaniü klientow | Ponimanie deqtel'nosti predstawitel'stwa po obsluzhiwaniü klientow | Zziwa Akram (u. a.) | Taschenbuch | Russisch | 2020 | Sciencia Scripts | EAN 9786202934121 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osn…abrück, mail[at]preigu[dot]de | Anbieter: preigu.
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Ein praktischer Ansatz für den Kundenservice | Kundenservice-Vertretung verstehen | Zziwa Akram (u. a.) | Taschenbuch | 160 S. | Deutsch | 2020 | Verlag Unser Wissen | EAN 9786202934060 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de…| Anbieter: preigu.
Published by Sciencia Scripts, 2020
Seller: moluna, Greven, Germanymoluna
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- Softcover
Seller: Mispah books, Redhill, SURRE, United KingdomMispah books
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paperback. Condition: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
- Softcover
Seller: Mispah books, Redhill, SURRE, United KingdomMispah books
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£ 136.00
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paperback. Condition: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
- Softcover
- Print on Demand
Seller: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US
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£ 54.56
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PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
- Softcover
- Print on Demand
Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
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£ 51.36
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PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Language: Spanish
Published by Ediciones Nuestro Conocimiento Okt 2020, 2020
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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£ 37.02
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Muchas veces las organizaciones no prestan especial atención al concepto de servicio al cliente, que es un elemento clave en el crecimiento de las organizaciones. Suele haber un malentendido entre la atención al cliente y el servici…o al cliente en general. El concepto de servicio al cliente es más amplio que el de atención al cliente. Este libro da una idea de las razones por las que el servicio al cliente es importante para cerrar el eslabón perdido entre los clientes y los Representantes de Servicio al Cliente (CSR). Proporciona metodologías prácticas para crear la excelencia en el servicio al cliente, proporcionando una amplia gama de conocimientos y habilidades necesarias para superar las expectativas de los clientes. Este libro incorpora elementos de diferentes tecnologías que se utilizan en los centros de servicio modernos, nuevos ejercicios de ética en acción y cobertura de las últimas tendencias en el campo del servicio al cliente. El resultado que se pretende obtener del lado del lector será comprender cómo resolver mejor las quejas de los clientes, mejorar la comunicación y lograr las habilidades necesarias para mejorar y sostener la lealtad del cliente y las relaciones comerciales. 148 pp. Spanisch.
Language: English
Published by LAP LAMBERT Academic Publishing Sep 2020, 2020
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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£ 54.69
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The… customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships. 144 pp. Englisch.
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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£ 37.02
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Souvent, les organisations ne prêtent pas une attention particulière au concept de service à la clientèle, qui est un élément clé de la croissance organisationnelle. Il y a généralement un malentendu entre le service à la clientèle…et le service à la clientèle en général. Le concept de service à la clientèle est plus large que celui d'assistance à la clientèle. Ce livre donne un aperçu des raisons pour lesquelles le service à la clientèle est important pour combler le chaînon manquant entre les clients et les représentants du service à la clientèle (RSC). Il propose des méthodologies pratiques pour créer l'excellence du service à la clientèle en fournissant un large éventail de connaissances et de compétences nécessaires pour dépasser les attentes des clients. Ce livre intègre des éléments de différentes technologies utilisées dans les centres de services modernes, de nouveaux exercices d'éthique en action et la couverture des dernières tendances dans le domaine du service à la clientèle. Le résultat attendu du côté du lecteur sera de comprendre comment résoudre au mieux les plaintes des clients, améliorer la communication et acquérir les compétences nécessaires pour améliorer et maintenir la fidélité des clients et les relations commerciales. 152 pp. Französisch.
- Softcover
- Print on Demand
Seller: moluna, Greven, Germanymoluna
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£ 44.76
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Kartoniert / Broschiert. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Akram ZziwaZziwa Akram is a highly accomplished Accountant and Economist in the Department of Management and Supply Chain Studies under the Business School at Nkumba University…in Uganda, East Africa. He holds a Master of Arts in Eco.
Language: English
Published by LAP LAMBERT Academic Publishing Sep 2020, 2020
- Softcover
- Print on Demand
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000
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£ 54.69
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The cus…tomer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 144 pp. Englisch.
- Softcover
- Print on Demand
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
Contact seller5-star sellerCondition: New
£ 55.34
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The cust…omer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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£ 37.02
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Vaak besteden organisaties geen speciale aandacht aan het concept van klantenservice, dat een sleutelelement is in de groei van de organisatie. Er is meestal een misverstand tussen klantenservice en klantenservice in het algemeen. H…et klantenserviceconcept is breder dan de klantenservice. Dit boek geeft inzicht in de redenen waarom klantenservice belangrijk is om de ontbrekende schakel tussen klanten en Customer Service Representatives (CSR's) te sluiten. Het biedt praktische methoden voor het creëren van excellente klantenservice en biedt een breed scala aan kennis en vaardigheden die nodig zijn om de verwachtingen van de klant te overtreffen. Dit boek bevat elementen van verschillende technologieën die worden gebruikt in moderne servicecentra, nieuwe ethiek in actie-oefeningen en behandelt de laatste trends op het gebied van klantenservice. Het beoogde resultaat van de kant van de lezer zal zijn het begrijpen van de beste manier om klachten van klanten op te lossen, de communicatie te verbeteren en de vaardigheden te bereiken die nodig zijn om de klantloyaliteit en de zakelijke relaties te verbeteren en te behouden. 148 pp. Niederländisch.
Language: Spanish
Published by Ediciones Nuestro Conocimiento Okt 2020, 2020
- Softcover
- Print on Demand
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000
Contact seller5-star sellerCondition: New
£ 37.02
£ 51.46 shippingShips from Germany to U.S.A.Quantity: 1 available
Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Muchas veces las organizaciones no prestan especial atención al concepto de servicio al cliente, que es un elemento clave en el crecimiento de las organizaciones. Suele haber un malentendido entre la atención al cliente y el servicio al… cliente en general. El concepto de servicio al cliente es más amplio que el de atención al cliente. Este libro da una idea de las razones por las que el servicio al cliente es importante para cerrar el eslabón perdido entre los clientes y los Representantes de Servicio al Cliente (CSR). Proporciona metodologías prácticas para crear la excelencia en el servicio al cliente, proporcionando una amplia gama de conocimientos y habilidades necesarias para superar las expectativas de los clientes. Este libro incorpora elementos de diferentes tecnologías que se utilizan en los centros de servicio modernos, nuevos ejercicios de ética en acción y cobertura de las últimas tendencias en el campo del servicio al cliente. El resultado que se pretende obtener del lado del lector será comprender cómo resolver mejor las quejas de los clientes, mejorar la comunicación y lograr las habilidades necesarias para mejorar y sostener la lealtad del cliente y las relaciones comerciales.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 148 pp. Spanisch.
- Softcover
- Print on Demand
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
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£ 37.76
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Muchas veces las organizaciones no prestan especial atención al concepto de servicio al cliente, que es un elemento clave en el crecimiento de las organizaciones. Suele haber un malentendido entre la atención al cliente y el servicio al…cliente en general. El concepto de servicio al cliente es más amplio que el de atención al cliente. Este libro da una idea de las razones por las que el servicio al cliente es importante para cerrar el eslabón perdido entre los clientes y los Representantes de Servicio al Cliente (CSR). Proporciona metodologías prácticas para crear la excelencia en el servicio al cliente, proporcionando una amplia gama de conocimientos y habilidades necesarias para superar las expectativas de los clientes. Este libro incorpora elementos de diferentes tecnologías que se utilizan en los centros de servicio modernos, nuevos ejercicios de ética en acción y cobertura de las últimas tendencias en el campo del servicio al cliente. El resultado que se pretende obtener del lado del lector será comprender cómo resolver mejor las quejas de los clientes, mejorar la comunicación y lograr las habilidades necesarias para mejorar y sostener la lealtad del cliente y las relaciones comerciales.
- Softcover
- Print on Demand
Seller: preigu, Osnabrück, Germanypreigu
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£ 32.82
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Taschenbuch. Condition: Neu. Un enfoque práctico del servicio al cliente | Comprensión de la representación del servicio de atención al cliente | Zziwa Akram (u. a.) | Taschenbuch | Spanisch | 2020 | Ediciones Nuestro Conocimiento | EAN 9786202934077 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr.… 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu Print on Demand.
Published by Sciencia Scripts Okt 2020, 2020
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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£ 42.94
£ 19.73 shippingShips from Germany to U.S.A.Quantity: 2 available
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Vo mnogih sluchaqh organizacii ne udelqüt osobogo wnimaniq koncepcii obsluzhiwaniq klientow, kotoraq qwlqetsq klüchewym älementom organizacionnogo rosta. Obychno suschestwuet nedoponimanie mezhdu obsluzhiwaniem klientow i obsluzhiwa…niem klientow w celom. Koncepciq obsluzhiwaniq klientow shire, chem zabota o klientah. Jeta kniga daet predstawlenie o prichinah, po kotorym obsluzhiwanie klientow igraet wazhnuü rol' w zakrytii nedostaüschego zwena mezhdu klientami i predstawitelqmi sluzhby podderzhki klientow (CSR). V nej predstawleny prakticheskie metodiki sozdaniq sowershenstwa obsluzhiwaniq klientow, predostawlqüschie shirokij spektr znanij i nawykow, neobhodimyh dlq togo, chtoby prewzojti ozhidaniq klientow. Jeta kniga wklüchaet w sebq älementy razlichnyh tehnologij, ispol'zuemyh w sowremennyh serwisnyh centrah, nowye äticheskie uprazhneniq w dejstwii i osweschenie poslednih tendencij w oblasti obsluzhiwaniq klientow. Predpolagaemyj rezul'tat so storony chitatelq - ponimanie togo, kak luchshe wsego razreshat' zhaloby klientow, uluchshat' kommunikaciü i priobretat' nawyki, neobhodimye dlq uluchsheniq i podderzhaniq loql'nosti klientow i delowyh otnoshenij. 160 pp. Russisch.
Language: Portuguese
Published by Edições Nosso Conhecimento Okt 2020, 2020
- Softcover
- Print on Demand
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
Contact seller5-star sellerCondition: New
£ 37.02
£ 19.73 shippingShips from Germany to U.S.A.Quantity: 2 available
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Muitas vezes as organizações não prestam atenção especial ao conceito de atendimento ao cliente, que é um elemento chave no crescimento organizacional. Geralmente existe um mal-entendido entre o atendimento ao cliente e o serviço ao… cliente em geral. O conceito de atendimento ao cliente é mais amplo do que o atendimento ao cliente. Este livro dá uma visão das razões pelas quais o atendimento ao cliente é importante para fechar o elo que falta entre os clientes e os Representantes de Atendimento ao Cliente (CSRs). Ele fornece metodologias práticas para criar excelência no atendimento ao cliente, fornecendo uma ampla gama de conhecimentos e habilidades necessárias para superar as expectativas dos clientes. Este livro incorpora elementos de diferentes tecnologias sendo utilizadas em modernos centros de serviço, nova ética nos exercícios de ação e cobertura das últimas tendências no campo do atendimento ao cliente. O resultado pretendido do lado do leitor será compreender a melhor forma de resolver as reclamações dos clientes, melhorar a comunicação e atingir as competências necessárias para melhorar e sustentar a lealdade dos clientes e as relações comerciais. 144 pp. Portugiesisch.
