Synopsis
Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b
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About the Author
Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.
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Quality on Trial
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Quality on Trial : Is Your Quality Initiative Paying Off?
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Saint Paul, MN, U.S.A.: West Publishing / Quality Institute International, Incorporated, 1992, 1992
ISBN 10: 0963293931
ISBN 13: 9780963293930
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Soft cover. First Edition. ISBN:0963293931, 1st trade paperback edition, Very Good to Very Good Plus/pictorial wraps; some creasing to bottom front cover corner area, otherwise, a nice, tight copy with no names or markings, illustrated, 4to., 155 pages., 0.0 0.0 0.0. Seller Inventory # 10471
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Quality on Trial
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