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Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b
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About the Author:
Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.
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- PublisherMcGraw-Hill Publishing Co.
- Publication date1993
- ISBN 10 007707808X
- ISBN 13 9780077078089
- BindingPaperback
- Number of pages146
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Quality on Trial
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